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WorkForce Management Software Group, Inc. (WFMSG)

Community WFM: Create the world's most agile workforce

Built on decades of industry experience across all product lines, the Community Workforce Management System from WFMSG is a disruptive breakthrough that represents the exciting future of workforce management technologies.  Widely recognized for its superior UI, featuring imbedded steps to success wizards and multi-media training videos, Community has set a new bar for ease of use, while eclipsing the features and constraints of legacy workforce management technologies.  Community delivers many one of a kind features that enhance value and capture untapped efficiencies that increase and accelerate ROI.  Built on four configurable, tightly integrated desktop portals, an agent mobile app and a two-way communications framework including systemic email, SMS text, desktop pop ups, application messaging and live streaming banners, users of the Community solution can stay connected with their entire contact center population and re-align those resources with the speed and precision of a college marching band.  Simply put, there is nothing quite like it.  To learn more about Community WFM and our services, or request a live demo, visit our website and fill out the request a demo form or call us at (877) 668-6870, option 1 or email us at info@wfmsg.com.

Community WFM's enterprise Feature set

  • Unlimited sites and agents
  • Advanced security and permissions control
  • Live monitoring of agent adherence and attendance
  • Unlimited forecasts, schedules and what-if analysis
  • Schedule optimization and shift bidding
  • Detailed costs of schedules
  • Vacation management
  • Intraday reforecasting and service level dashboards
  • Automated schedule attendance
  • Automated Schedule Adjustment Plans (ASAP)
  • Four views of schedule adherence
  • Imbedded, instant agent messaging (text, email, pop-up, mobile) 
  • Imbedded multi-media training videos
  • Agent mobile app for iOS and Android
  • Auto payroll feed option
  • The Industry's richest agent portal

 

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