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West Safety Services

West's Safety Services

With more than 37 years focused on 9-1-1, West is a trusted and leading E9-1-1 provider.  With customers located across all 50 states and Canada and more than 1000 employees dedicated to 9-1-1, our solutions help organizations protect their most important resource: people. 

Our products and services allow enterprise to meet E9-1-1 regulations, keep costs in check and simplify E9-1-1 management.  The result: users can reliably connect to 9-1-1 emergency assistance - from headquarters, branch offices or off-site locations.

Emergency Gateway (EGW) is an on-site appliance that automates and simplifies E9-1-1 management. It ensures that your IP phone locations are current, notifies on-site security personnel when 9-1-1 is dialed and helps you meet all 9-1-1 regulatory obligations. 

Emergency Gateway Features

  • Automatic location discovery capabilities for IP hard phones and the ShoreTel Connect soft phone using the Layer 2, Layer 3 and wireless LAN discovery methods
  • A single solution to manage 9-1-1 for complex environments
  • On-site security desk routing and notification via screen pop, email, pager and SMS
  • Test mode feature to validate your configuration and ensure accurate routing of 9-1-1 calls
  • Additional features include 9-1-1 misdial protection, call recording and more
  • Available as a hardware or virtualized appliance

Emergency Gateway Benefits

  • Simplifies E9-1-1 management
  • Promotes reliable E9-1-1 support for the entire workforce
  • Helps to reduce emergency response times by notifying security staff
  • Simple and easy to deploy
  • Cost-effective

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