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ShoreTel Connect

Essentials

Includes all business telephony call handling and auto attendant, plus key UC features like instant messaging, presence, video calling, conferencing, web sharing and online meetings.

Standard

Adds features for supervisors, managers & executives, including expanded conferencing capacity; full UC capability on mobile devices; voicemail to text; and integration with Salesforce or similar CRM.

Advanced

Increases conferencing and web sharing capacities for power users, and adds recording, archiving and operator features for advanced call handling capability.

Phone License (Extension + Mailbox) Check Check Check
PBX Features Check Check Check
ShoreTel Connect Director Check Check Check
ShoreTel Connect desktop app Check Check Check
Voicemail Check Check Check
Audio Conferencing (8-Party) Check Check Check
Desktop Sharing 1 Check Check Check
Video Calling Check Check Check
Instant Messaging Check Check Check
Presence Check Check Check
Softphone Check Check Check
Outlook® Integration Check Check Check
Web & App Dialers Check Check Check
Find Me, Follow Me Check Check Check
ShoreTel Connect mobility app1 - Check Check
Remote phone license - Check Check
Salesforce® or other CRM 2 - Check Check
Operator - - Check
Workgroups Check 3 Check 3 Check 3
Contact Center Check 3 Check 3 Check 3
1 Requires server and licensing.
2 For a list of supported integrations, see the ShoreTel Connect Advanced Application catalog.
3 ShoreTel Connect ONSITE Workgroups and ShoreTel Connect ONSITE Interaction Center are sold separately.