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ShoreTel Connect

Essentials

Includes all business telephony call handling features plus key UC features like instant messaging, presence, video calling, conferencing, web sharing and online meetings.

Standard

Includes additional features for supervisors, managers, executives, including expanded conferencing capacity; full UC capability to mobile devices; voicemail to text transcription; and integration with Salesforce or similar CRMs.

Advanced

Increases conferencing and web sharing capacities for power users, and adds recording, archiving and operator features for advanced call handling capability.

Direct Dial Check Check Check
Minutes per month1 Unlimited Unlimited Unlimited
PBX Features Check Check Check
ShoreTel Connect Portal Check Check Check
ShoreTel Connect desktop app Check Check Check
Voicemail Check Check Check
Audio conferencing 8-Party 25-Party 100-Party
Desktop sharing 4-Party 25-Party 100-Party
Instant messaging Check Check Check
Presence Check Check Check
Video calling Check Check Check
Softphone Check Check Check
Outlook® integration Check Check Check
Web & app dialers Check Check Check
Find me, follow me Check Check Check
ShoreTel Connect mobility app - Check Check
Voicemail transcription - Check Check
Salesforce® integration - Check Check
Call recording - - Check
Archiving - - Check
Operator - - Check
Internet fax Check 2 Check 2 Check 2
Multi-modal contact center Check 2 Check 2 Check 2
1 Domestic Outbound calls
2 ShoreTel Connect CLOUD Fax and ShoreTel Connect CLOUD Interaction Center are purchased separately.

Please also see our telephony service offerings.