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Case Studies
Auditoría Superior de la Ciudad de México Relies on ShoreTel for Improved Communications Efficiency Auditoría Superior de la Ciudad de México looks for increased efficiency When one thinks of the service provided by government offices, the average opinions are not positive. That...
Better Business Bureau
Case Studies
Better Business Bureau brings out the best in communications with ShoreTel UC Legacy system on its last legs Boston BBB’s previous phone system was becoming increasingly expensive to maintain and with offices in three locations, and remote employees, the BBB was not able to...
BKF Engineers
Case Studies
ShoreTel VoIP system promotes collaboration, cuts TCO in half, and saves BKF $65,000 per year Poor phone system results in loss of business Callers weren’t getting connected, important voicemail messages ended up in dead-letter boxes, and the manufacturer couldn’t get the auto-...
Boston Globe
Case Studies
Boston Globe reports $1.6 million in savings by switching to ShoreTel Advanced functionality for remote workers and number portability ink the deal The Boston Globe is a multimedia source of news and information. Plagued with an antiquated phone system that was no longer...
Brimbank City Council
Case Studies
Brimbank City Council delivering community first approach to service delivery, assisted by ShoreTel Unified Communications ShoreTel Connect UC and Contact Center: the communications and collaboration platform for Brimbank’s digital transformation agenda Brimbank City Council (‘...
Buffalo Sabres
Case Studies
The Buffalo Sabres enhance customer service and score a hat trick with ShoreTel conferencing, reporting and mobility New goal: Modern telephony that doesn’t require expensive third-party support The Sabres’ aging telephone system had become increasingly less reliable. It was...
White Papers
The traditional phone-based call center has evolved into the modern day multi-channel contact center, taking customer interaction from strictly voice to other mediums such as email, web chat, social media and more. As the new contact center standard emerges, smart businesses...
Cantaloupe System
Case Studies
Small call center realizes big value with ShoreTel's hosted, managed cloud-based telephony solution Moving from a limited onsite system to a full-featured, hosted, and managed system Cantaloupe Systems is a San Francisco-based software company that provides an all-in-one...
Case Studies
ShoreTel hosted VoIP system and Enterprise Contact Center solutions help Capstone Pediatrics improve patient satisfaction and encourage regular office visits Prior system did not support contact center capabilities or unified communications Capstone Pediatrics has 11 locations...

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