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Callidus Health
Case Studies
HIPAA Compliant Communications Platform Adheres to Strict Regulations for Healthcare Communications Suite Development Options get Healthcare Solution Up and Running Fast The Challenge: HIPAA Compliant Platform As a startup, Callidus Health needed a reliable platform to serve as...
Georgia Tourism
Case Studies
Custom IVR App Allows Georgia Tourism to Delight Visitors and Reduce Wait Times with Ease Finding a Better Way to Manage Thousands of Calls Per Month The staff at Georgia Tourism oversees 12 visitor information centers across the state of Georgia. They put customer satisfaction...
Heartland
Case Studies
Summit Platform Supports Customized IVRs and Long-Term Flexibility for Leading Payment Processor New Self-Service Initiative Requires Compliance and Personalization for Success Creating Merchant-Branded IVR Experiences While Staying PCI Compliant Heartland, one of the largest...
Retail Lockbox Merchant Services
Case Studies
ShoreTel Summit IVR voice app allows RLMS to support PCI-compliant payments by phone Customer Feedback Identified the Need for Self-Service Options Via the Phone Retail Lockbox Merchant Services (RLMS), a leading provider of electronic payment processing solutions headquartered...
Understanding Communications Platform Technologies
eBooks and Guides
Cloud communications platform technologies allow you to extend, integrate and build customized solutions to address the specific needs of your business and differentiate it from the competition. This white paper will help you determine if a platform solution is right for your...
Worksheet-IVR-Evaluation
eBooks and Guides
For many organizations, an IVR serves as the gateway to their business. Is this first touch point to your business giving callers what they need in the most efficient way possible? Use our IVR Evaluation Worksheet to take a fresh look at your current technology and identify what...
Worksheet-Uncover-Hidden-SMS-Outreach-Opportunities
eBooks and Guides
Text messaging, or SMS, is a simple, yet cost-effective way to increase engagement and differentiate your business. Use our worksheet to uncover new SMS possibilities that make sense for your operations, your customer base and your bottom line.

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