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Case Studies
Leading government consulting and services firm improves bottom line with ShoreTel VoIP system Trade up to modern telephony The 10-year-old legacy system was hampering productivity for ARTI’s 40 internal users in its Alexandria, Virginia facility and 250 employees contracted out...
Case Studies
Auditoría Superior de la Ciudad de México Relies on ShoreTel for Improved Communications Efficiency Auditoría Superior de la Ciudad de México looks for increased efficiency When one thinks of the service provided by government offices, the average opinions are not positive. That...
Case Studies
ShoreTel UC saves Australia’s Cooma-Monaro Shire Council more than $20,000 a year Survival can depend on communications The mountainous area features a 50°C temperature variation throughout the year. In this uncompromising and often remote environment, survival can depend on the...
BKF Engineers
Case Studies
ShoreTel VoIP system promotes collaboration, cuts TCO in half, and saves BKF $65,000 per year Poor phone system results in loss of business Callers weren’t getting connected, important voicemail messages ended up in dead-letter boxes, and the manufacturer couldn’t get the auto-...
Brimbank City Council
Case Studies
Brimbank City Council delivering community first approach to service delivery, assisted by ShoreTel Unified Communications ShoreTel Connect UC and Contact Center: the communications and collaboration platform for Brimbank’s digital transformation agenda Brimbank City Council (‘...
Case Studies
City of Camarillo elects ShoreTel VoIP due to its extensive features and lower TCO Customer service suffered due to aging system Camarillo’s aging PBX system was at the end of its useful life and was increasingly costly and burdensome to maintain. Camarillo constituents bounced...
Case Studies
ShoreTel leaps tall mountains to improve the City of Lakewood’s communications Aging system too old to salvage The city’s 22-year-old phone system became increasingly costly and time-consuming to maintain. It offered limited or basic features for the 1,200 full-time and part-...
City of Mount Dora
Case Studies
ShoreTel’s unique distributed system architecture and high customer satisfaction ranking sealed the deal with the City of Mount Dora Time to start over After more than a decade of service, the city’s 3Com NBX system was at the end-of-life, technically problematic, and no longer...
City of North Las Vegas
Case Studies
The City of North Las Vegas replaces its Nortel System with ShoreTel UC and realizes significant cost savings City needs to bring management in-house The City of North Las Vegas was faced with a leased Nortel telephone system and a lease that was about to expire in the next year...
Case Studies
The City of Oakland replaces PBX-based telephone system with IP Unified Communications from ShoreTel at no extra cost Time for an upgrade The city had a Meridian PBX-based phone system, with approximately 1,700 analog telephones. The system was past its prime and unreliable...

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