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William Fry Case Study

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Case Studies

ShoreTel’s UC with Mobility enhances and integrates William Fry’s communications infrastructure to support growth plans whilst delivering substantial OPEX savings

William Fry Case Study

William Fry chooses ShoreTel UC solution to integrate disparate systems, deliver improved client experience and generate OPEX savings of €80,000 over 5 years.

ShoreTel functionality gets high marks for value

William Fry is a leading Irish law firm headquartered in Grand Canal Square, Dublin. It employs more than 430 staff including 310 legal and tax professionals. The leading firm offers a client-focussed service combining technical excellence with commercial awareness and a practical, constructive approach to business issues. It advises leading domestic and international corporations, financial institutions and government organisations.

The Challenge

William Fry moved offices to Grand Canal Square in 2014, and in doing so made the decision to upgrade its old phone system, which was expensive and did not integrate with other systems the firm had in place. It needed a modern solution that would match its business needs and future growth plans. As an international company, William Fry has many conference calls outside of Ireland and particularly with the US. Its old system did not cater for this.

Crucially, the firm needed a solution that would integrate with email, mobile and other systems already in place.

The Solution

William Fry went to market in 2014 to find a new phone solution and looked at a number of different options. This would be implemented in the firm’s brand new offices in Grand Canal Square. After a competitive bidding process, it chose ShoreTel’s brilliantly simple unified communications solution.

“WE MET WITH PHONE PULSE, A FAST-GROWING IP TELEPHONY SPECIALIST, TO SOURCE THE RIGHT SOLUTION FOR OUR SPECIFIC NEEDS. THEY MADE IT CLEAR TO US THAT SHORETEL WAS THE IDEAL FIT”

Michael Devitt, IT Director,
William Fry

“The solution could integrate perfectly with systems already in place and could evolve with our business as it grows. It far exceeded any other solution we considered.” David Lang, Sales Director, Phone Pulse, said, “William Fry is a technology-driven organisation and it set out to obtain the most advanced unified communications system in the market.

“When we presented ShoreTel, the firm’s IT department immediately understood its value and benefits.”

The Benefits

Cost savings
Cost savings were of huge benefit to William Fry. “With ShoreTel we’re now saving more than €16,000 per year through the removal of unnecessary costs associated with our old PBX system,” said Michael.

“We’ve experienced further cost savings through local call rates between Ireland and the US and other countries, and the removal of all third party conference call costs, which are now covered by ShoreTel.”

Brilliantly simple
William Fry staff have given very positive feedback since working with the new solution.

“We’ve experienced huge productivity benefits with staff since ShoreTel went live. The ease of use is critical, as our teams need to be focussed on matters of law and our clients, not on our communications system,” explained Michael.

“Feedback from staff and clients alike of ShoreTel has been universally positive.”

Reliability
The ShoreTel solution has enabled William Fry to achieve best in class resilience seamlessly, without the need for complex and highly expensive resilience options.

“The ability to communicate is the lifeblood of our business. Failure to do so or challenges in doing so would damage our reputation and our clients’ confidence.”

“ShoreTel sticks true to its 99.999% (five-nines) reliability promise, which is absolutely crucial to our business.”

Seamless integration
ShoreTel works in tandem with other systems, and also incorporates email, voicemail and mobile applications.

“It was important that we obtained a solution that could work with other systems in place, particularly our Citrix environment,” explained Wesley Gill, Senior Systems Administrator, William Fry.

“ShoreTel does this flawlessly and also works across email, voicemail and mobile phones. This has enabled flexibility and all of our teams to become more mobile, which is so important for a large and international company like William Fry.”

Modern services
A number of new and modern services have been introduced to William Fry through ShoreTel.

“COMPLETE CALL VISIBILITY, AUDIO CONFERENCING, CLICK TO DIAL AND INSTANT MESSAGING (IM) ARE AMONG THE NEW SERVICES WE NOW HAVE IN PLACE, AND THEY’VE TRANSFORMED THE WAY WE DO BUSINESS”

Wesley Gill, Senior Systems Administrator,
William Fry

“With IM, we have cut down on unnecessary emails across the board. Inboxes are less cluttered, and this saves time and makes work life easier.” Visually superior

“ShoreTel is visually superior compared with our old system and other systems we considered. It has a fresh and modern feel,” said Michael.

Darren Pattie, Senior Director EMEA, Sales UK and Ireland, ShoreTel said: “We’re delighted that William Fry has selected the ShoreTel solution and that their experience has been so positive.”

“ShoreTel has been very successful in the legal market, as we have a deep understanding of how legal firms need to work.”

“Lawyers need to have access to the right information, wherever they are and however they’re working, so that they can respond and react to client needs. That makes them efficient, as well as productive and agile, which could give them a competitive edge.”

“ShoreTel has transformed and simplified our communications and the way we do business. I would have no hesitation in recommending it to any organisation,” said Michael.

CHALLENGE:

  • William Fry needed to integrate disparate communication and customer management systems to improve client experience and support growth plans.

SOLUTION:

  • Unified Communications platform
  • ShoreTel Directory
  • ShoreTel Communicator
  • ShoreTel Mobility

BENEFITS:

  • Substantial cost savings by deploying ShoreTel UC of €80,000 over years.
  • Staff now have integrated unified communications whether at home or in court or on the move.
  • Seamless integration with pre-existing Citrix environment.
  • ShoreTel maintains 99.999% (five-nines) reliability promise, which is absolutely crucial to William Fry’s business requirements.
  • Additional cost savings through local call rates between Ireland and the US and other countries by removing 3rd party conference call costs which are now covered by ShoreTel.

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