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The Student Loan Help Center Case Study

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Case Studies

ShoreTel SIP Helps Cut Telecom Costs By 44% With Low Minute Rates

The Student Loan Help Center

Improved Support & Reliability Prompt A Switch To ShoreTel SIP

The Student Loan Help Center offers students assistance with their federal student loans. Previously using a different SIP Trunking provider, The Student Loan Help Center was continually waiting on hold to receive support. Wanting a more reliable solution with a dependable support team, they chose ShoreTel SIP to reduce costs, receive 24/7 support and improve call quality.

Thanks to the streamlined ShoreTel SIP implementation process, The Student Loan Help Center was up and running in three days with no disruption to their business. ShoreTel’s SIP implementation team handled setup without costly implementation fees and no additional effort required by The Student Loan Help Center’s IT department.

Significant Savings, Improved Dependability

By switching to ShoreTel SIP, The Student Loan Help Center saw a 44% reduction in domestic per minute rates and a 24% reduction in toll-free per minute rates. They also saved over $1,700 in implementation and setup fees.

In addition to cost savings, The Student Loan Help Center saw an improvement in call quality and reliability. While more dependable service means fewer calls to support, the ShoreTel SIP support team provides The Student Loan Help Center with convenient, 24/7 phone, chat and email support options, eliminating the frustrations and time they previously spent troubleshooting and waiting on hold.

“IT’S BEEN RARE THAT WE’VE HAD TO CONTACT THE SHORETEL SIP SUPPORT TEAM BUT IF WE DO, THEY ARE EXTREMELY RESPONSIVE AND QUICK TO RESOLVE THINGS. IN THE CALL CENTER INDUSTRY, WE CAN’T AFFORD TO HAVE OUR PHONE SYSTEM DOWN. WE NEED TO KNOW THAT IF A PROBLEM ARISES IT WILL BE FIXED AS SOON AS POSSIBLE AND WITH SHORETEL SIP, WE DO.”

Elvis Diaz, IT Director

CHALLENGE:

  • Reliability issues and poor customer support led to frustrations for loan assistance call center.

SOLUTION:

  • ShoreTel SIP provided affordable SIP trunking services and dependable support to help lower costs and improve the telecom experience.

BENEFITS:

  • Significant savings on telecom rates
  • Less time spent troubleshooting issues and waiting on hold
  • Reliable, 24/7 support
  • Rapid, worry-free implementation