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How to Turn Your Contact Center into a Strategic Asset

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There’s a wealth of opportunity for businesses in contact centers. But contact centers must optimize the customer experience to be effective and keep up with users’ growing expectations. This Webinar examines a range of contact center capabilities contributing to success, including:

  • Advanced routing – offering appropriate call routing options to customers
  • Outbound dialing – providing outbound campaign capabilities
  • CRM integration - incorporating customer-based information into call routing decisions
  • Real-time management – enabling a comprehensive
  • ...
Webinars

There’s a wealth of opportunity for businesses in contact centers. But contact centers must optimize the customer experience to be effective and keep up with users’ growing expectations. This Webinar examines a range of contact center capabilities contributing to success, including:

  • Advanced routing – offering appropriate call routing options to customers
  • Outbound dialing – providing outbound campaign capabilities
  • CRM integration - incorporating customer-based information into call routing decisions
  • Real-time management – enabling a comprehensive view of current activity and tools for correcting identified issues

How to Turn Your Contact Center into a Strategic Asset

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