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Customer Service Pain Points eBook

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Long hold times, scripted-sounding agents and the lack of proactive outreach on the part of many businesses were among the pain points that consumers highlighted in our third annual customer service survey. Download our full report for the top 10 takeaways and other detailed insights.

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Long hold times, scripted-sounding agents and the lack of proactive outreach on the part of many businesses were among the pain points that consumers highlighted in our third annual customer service survey. Download our full report for the top 10 takeaways and other detailed insights.

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