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ShoreTel Schedule Based Routing

ShoreTel Schedule Based Routing (“On Call Router”) Application

Recommended for:

Medical environments with on call doctors

Helpdesks where on call support individuals vary based on a schedule

Overview

  • Automatically routes inbound calls based on customer-defined schedules
  • Administrative interface for editing schedules and routing destinations
  • Automates contact of professionals according to on call schedules
  • Software Application loaded onto ShoreTel Director or DVS server 

Benefits

  • Eliminates overhead by automating communications
  • Intuitive color coded administrative interface
  • Day, Week, Month, and Year schedule views
  • Lightweight server application associated with ShoreTel RoutePoint