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ShoreTel Premises Phone System Features

Unified communications for every business

  • Advanced call management

    Intercom

    Park

    Page

    Pick up/Pick up night bell

    Silent monitor

    Barge in

    Whisper monitor

    Whisper page

  • Advanced voicemail playback

    Caller ID, name, and number

    Date, time, and duration

    Call back

    Compose

    Delete

  • Audio Codecs

    G.729

    G.722

    G.711

    DV14/ADPCM

    Linear

    Wideband linear

  • Audio conferencing instant messaging

    XMPP-based

    Encrypted communications

    Integrated authentication with ShoreTel Communicator

    Contact list management

    Offline messaging

    Multi-party conversation

    Presence privacy

    Mac iChat support

  • Call handling modes

    Five modes

    Call forward (always, no answer, busy)

    Customized greetings by mode

    Call handling for operator/executive assistant

    Personalized call handling

  • Contact viewer (extension monitor)

    Multi-Party IM and tabbed chat

    IM presence privacy

    Management

    Presence change alert

    Telephony presence

    Detailed telephony presence

    Instant messaging presence

    Person-to-person chat

    Client-side IM logging

    Monitor up to 500 contacts

  • Extension assignment

    Assign number to internal numbers

    Assign number to external telephones (cell, home, etc.)

  • Language support

    Danish

    Dutch

    English (Australia)

    English (UK)

    English (US)

    French (Canadian)

    French (France)

    German

    Italian

    Norwegian

    Portuguese (Brazil)

    Portuguese (Portugal)

    Spanish (Spain)

    Spanish (CALA)

    Swedish

  • Mobility

    Extension assignment

    Find me

    SoftPhone

  • Outlook and Word presence

    See users' presence inside Microsoft applications

    Initiate a call, IM, or flag a contact within Outlook

  • Outlook voicemail inbox

    Compose

    Date, time, and duration

    Delete

    Forward

    Move backward, forward

    Play

    Reply

    Save

    Sort with folders

    Play on phone or play on PC

  • Security and compliance

    Individual user authentication

    One-time conference access codes

    7-digit access codes

    Password protected conference

    Encrypted Web conferences (HTTPS)

    Encrypted audio (SRTP)

    Conference locking

  • Standard integrated voicemail

    Caller ID, date, time, duration display

    Play

    Delete

    Call sender

  • Video

    High resolution, low latency video

    Network congestion resiliency

    H.264 video support

    Interoperability with Lifesize and Polycom

  • Workgroup agent functions

    Display of calls in your queue

    Call pick up from queue

    Call information display

    Previous call log display

  • Advanced voicemail management

    Matching contact name display

    Move backwards, forwards

    Play

    Date, time, and duration

  • Application sharing

    Share entire desktop

    Share individual windows

    Share zones

    Pass presenter controls to participants

    Pointer

  • Audio conferencing

    Up to six parties on conference

    Add-on conference

    Join a conference

    HD audio

    Dial out

    Telephone interface (DTMF)

    Integrated conference button on ShoreTel phones

    Mute one, all parties

    Drop one, all parties

    Dial out to add parties via the Web

    Web-based call back line to join

    Optional entry and exit tones

    Announce names on joining

    Roll call announcements

  • Bridged call appearance

    Multiple viewing options

    Multiple docking options

    Call appearance name, number

    Call state

    Calling name, number

    Call duration

    Call pick up

    Call notes

    Call properties

  • Conference management

    Reservationless, scheduled, and instant conference

    Enforcement of scheduled conferences

    One-click scheduling in Microsoft Outlook

    Advanced settings in Microsoft Outlook

    Conference Web portal

    Instant conference from ShoreTel Communicator

    Bridge into conference from ShoreTel Communicator or phones

    User-selected host and participant access codes

    Auto-generated access codes

    Host-required option

    Audio and web recordings/playback

    Resilient conferencing

    Floating licensing

  • Document sharing

    PowerPoint slides

    Flash videos

    Public and personal libraries

  • Find me

    Forward to any two numbers

    Caller ID delivered on find me

    Announce callers on find me

    Answer call with key press

    SendL to voicemail with key press

  • Message notification and escalation

    Notify on any, urgent, or never

    Notify at any extension or external number

    Notify to a pager or via email

    Email message header

    Email full message (WAV file)

    Configurable re-try options

  • Others

    Personal call recording

    Programmable buttons

    Message notification and escalation

    High-resolution video (optional feature)

    Third-party contact import API

  • Outlook contact integration

    Phone, IM, email imported contacts

    Personal imported contacts

    Public import contacts

    Pop Outlook contact on incoming call

    Show contact information on IP phone

  • Reporting

    Audio CDR in Director

    Web conferencing CDR

  • Standard call management

    Answer, hang up

    Transfer

    Send to voicemail

    Send to auto-attendant

    Park

    Hold

    New call

    Redial

    Speed dial

  • Telephone interface (DTMF)

    List option

    Mute or un-mute your line

    Mute/un-mute all

    List participants

    Start/stop recording

    Lock/unlock conference

    Disconnect all

  • Web conferencing

    Zero install for participants

    Zero install for hosts using ShoreTel Communicator

    Application and desktop sharing

    Application and desktop sharing recording/playback

    Whiteboard

    File transfer

    Conference chat