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ShoreTel Universal CRM Connector (aka “EasyPop”)

ShoreTel Universal CRM Connector (aka “EasyPop”) Application

Recommended for:

Any customer desiring economical path to powerful desktop integration.

Overview

  • Generic desktop client screen pop “helper” application
  • Provides ability to execute a particular user defined program, batch file, or URL when an incoming call arrives and/or an outgoing call is placed
  • Any or all available ShoreTel call properties including IVR collected digits can be passed to an outside program
  • Software only Application loaded on user desktop computers

Benefits

  • Speeds development of proprietary applications by insulating user from ShoreTel programming details
  • User concentrates on target function development and simply configures ShoreTel EasyPop settings as desired
  • Flexible settings: Inbound/Outbound, Internal/External, On Answer/On Appearance
  • Choice of automatic or user-initiated trigger behavior