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ShoreTel Real-Time Workgroup Monitor

ShoreTel Real-Time Workgroup Monitor Application

Recommended for:

Any company that uses ShoreTel Workgroups and wants to improve call center efficiency and customer satisfaction

Overview

  • Real-time performance display for ShoreTel Workgroups
  • Statistics displayed in graphical and table formats
  • Displays both Queue & individual Agent trends
  • Customizable thresholds for visual “red/yellow/green” status and audible alerts
  • Software loaded onto ShoreTel server and associated client desktop machines

Benefits

  • Enhancement to Workgroups for customers who do not require full Contact Center
  • Enables call center supervisors to react quickly to trends such as increasingly long wait times or large numbers of abandoned calls
  • Supervisors customize their application “palette” to contain desired views
  • Intuitive and easy to configure
  • At a Glance, Trend, and Abandoned Call Detail views for groups
  • Summary & Detail comparative performance reports for individual agents
  • Large format option for displaying key statistics on big screens