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ShoreTel ACT! Integration

ShoreTel ACT! Integration Application

Recommended for:

Any customer running Sage ACT! (desktop client version) revision 2010 or later

Overview

  • Screen Pop Integration to Sage ACT!
  • Sage ACT! is a customer/contact management system
  • ShoreTel provides a fully configurable Caller ID based display of key customer information
  • ShoreTel Contact Popup displays Information elements as hyperlinked functions
  • User configurable options for customizing contents of ShoreTel Popup
  • Color coding of text and background indicates contact type (Prospect, Customer, Employee, Family, Friend)
  • Pop-up includes embedded call control
  • Answer, Transfer with real-time note, Disconnect
  • Custom ShoreTel dial control button embedded within ACT!
  • Client software loaded on user desktop machines
  • Compatible with ACT! thick client (not browser based version)

Benefits

  • Richly featured integration for wide variety of customers Increases productivity & enhances customer service levels
  • User friendly – Employees enjoy individual control over application behavior