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ShoreTel Enhanced Reports

ShoreTel Enhanced Reports

Recommended for:

Any company that leverages ShoreTel reports to drive their business

Any company that uses ShoreTel Workgroups

Overview

  • Historical CDR based Reports that extend ShoreTel’s built-in reporting capabilities
  • Call History Report – Presents ‘cradle to grave’ information on a call by call basis
  • Calls by Dialed Party Report – Presents incoming calls by the number dialed (the called party)
  • Calls by Origin Report – Lists incoming calls by caller ID origin
  • Workgroup Agent Detail Login/Logout Report – Shows exactly when each agent logs in & out
  • Workgroup Agent Ring Time Report – Shows how long each call rings at the agent extension
  • Workgroup Custom Service Level Agreement Report – Average Speed of Answer based modeling
  • Workgroup Exceptional Call Report – Shows calls not connected to an agent with reasons; includes Abandoned Calls only view
  • Compatible with ShoreTel releases 7.0 and greater
  • Supported along with all built-in reports by ShoreTel Report Scheduler 

Benefits

  • Analyze business operations from new angles
  • Help call center supervisors to gain an added level of insight into operations
  • Track performance, improve operations, and anticipate problems

Questions? Please, contact your ShoreTel Certified Partner Here