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ShoreTel Cost Recovery Integration

ShoreTel Cost Recovery Integration Application

Recommended for: 

Any law, professional services, or consulting firm

Any company interested in classifying phone calls

Overview

  • Alternative to built-in Account Code feature
  • Provides automatic import of codes from external system
  • Open design allows for easy integration with systems such as Copitrak & Equitrac, the leading legal and professional services cost recovery systems
  • Automatically matches inbound & outbound phone numbers to tracking codes
  • Supports both client/matter and single account code structures
  • Allows code assignment during or after calls
  • Summary and detailed reports included for standalone operation

Benefits

  • A specialized offering for businesses that bill their customers by the hour Connects a company’s UC and accounting systems for
  • More comprehensive time capture
  • Faster code matching
  • Greater accuracy
  • Easier administration
  • Increased revenue