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ShoreTel Contact Center Instant Override Message

ShoreTel Contact Center Instant Override Message

Recommended for: Contact Center customers wishing to rapidly change IVR announcements.

Overview

  • Telephone User Interface (TUI) for rapidly changing a Contact Center override announcement wave file
  • PIN authentication to prevent unauthorized access
  • Provides functions to play the existing override message, disable the override message, enable a pre-recorded override message, and to record and enable a custom override message
  • Microsoft Windows event log audit trail
  • Application is installed on the on the primary and optional backup Contact Center Server

Features

  • Telephone User Interface (TUI) for rapidly changing a Contact Center override announcement wave file
  • PIN authentication to prevent unauthorized access
  • Provides functions to play the existing override message, disable the override message, enable a pre-recorded override message, and to record and enable a custom override message
  • Microsoft Windows event log audit trail
  • Application is installed on the on the primary and optional backup Contact Center Server

Benefits

  • Easy to use phone interface for changing an override message
  • Immediately inform Customers of emergency conditions without requiring computer based access to Contact Center administration
  • Retail customers may inform callers of daily specials