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ShoreTel Contact Center Agent Activity Event Feed Web Service

ShoreTel Contact Center Agent Activity Event Feed Web Service

Recommended for: Any Contact Center customer interested in business process integration

Overview

  • Allows open and real time access to Contact Center Agent Activity Events
  • Validated for integration of ShoreTel with NICE IEX Workforce Management
  • Workforce Management systems enable call centers to forecast & manage staffing needs
  • Open architecture: Published specification available for consumption by other systems (Workforce Management and other)
  • Industry standard platform independent web service interface

Benefits

  • Open, fully supported software architecture enables rich integration
  • ShoreTel Advanced Applications organization provides expert support to 3rd parties
  • Sophisticated business process integration for optimal efficiency
  • Efficient, effective call centers, productive agents, & high customer satisfaction