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ShoreTel for Desk.com

ShoreTel Desk.com

Recommended for:

Any customer using ShoreTel (Version 13 and higher) and Desk.com

Overview

  • Cloud based UC tool embedded within Desk.com 
  • Browser and desktop platform agnostic (Windows, Mac, Linux)
  • ShoreTel Call Control embedded within Desk – Answer, disconnect, transfer, conference, hold Automatic association of cases with calls and case screen pop on call transfers
  • Call Recording Controls (Pause/Resume, Save/No Save) embedded within Softphone (for customers who have deployed ShoreTel Call Recorder)
  • Click-to-play call recordings automatically associated with Desk cases (for customers who have deployed ShoreTel Call Recorder)
  • ShoreTel Directory Integration with real-time telephony presence
  • Click to Dial from within Desk user or ticket records
  • ShoreTel Call Handling Mode control
  • Workgroup Agent status control 
  • Last ‘n’ calls display for convenient reference and callback

Benefits

  • Improve Customer Service 
  • Increase agent productivity and shorten response times
  • Rich, integrated communications from a single application
  • Powerful new tools to enable business process and employee performance reviews