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ShoreTel Caller Directed Router

ShoreTel Caller Directed Router

Recommended for:

Wide variety of businesses who want to automatically and efficiently direct incoming calls based on caller input

Overview

  • Server application that distributes incoming calls based on caller input (e.g. account code, zip code and others)
  • Input code can be of fixed or variable length
  • Includes a web based, password authenticated administrative interface for creating rules table and configuring code gathering IVR behavior
  • Calls with no matching input code will be routed to a configured default destination

Benefits

  • Lightweight software application installed on ShoreTel HQ or any DVS server
  • Convenient web-based administration embedded within ShoreTel Director-Application (ST9.2 & above)
  • Flexible rules and IVR configuration and built-in rules test mode
  • Application is associated with a Route Point extension; calls are routed to this extension using standard system facilities
  • Codes passed as call properties to support desktop integration Implements multiple speed dial lists for internal users Multi-lingual Support