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TriVium

Established in 1995, TriVium Systems, Inc. is a leading provider of call recording and reporting solutions. The Company’s enterprise-grade solutions are affordably priced and help businesses cut costs, increase productivity, improve quality and enhance security. These solutions provide access and insight into business data that help managers coach and train employees while strategizing and optimizing their bottom line.
 
TriVium’s SonicView call recording product line offers the most comprehensive call recording portfolio for ShoreTel phone systems. SonicView supports all enterprise-grade functionalities you are looking for and scales with the organization. SonicView’s robust turn-key solution supports both trunk side and station side recording on ShoreTel there by providing the customer to choose the right option that suits their needs. SonicView also provides Screen Capture, Agent Evaluation, Quality Monitoring, Speech Analytics and other advanced features as add-on modules. 
 
TriVium’s CallAnalyst Enterprise Server (CES) Call Accounting and Reporting provides businesses a powerful, robust, and affordable solution for their call accounting needs. CES solution offers comprehensive, consolidated call reporting for any enterprise with single location as well multiple locations. CES's scalability and centralized server ensures unlimited extension monitoring for those growing and multi-site businesses. CES works with ShoreTel PBX systems to analyze and archive call detail records. CES provides reports that helps customers cut costs, increase productivity and enhance security. 

Features

SonicView Call Recording

  • 100% recording or selective rule based recording
  • Extensive search filters
  • Click to play access to call recordings from reports
  • Pause / Resume recording (for PCI compliance)
  • On Demand recording
  • Agent Scoring and Evaluation
  • Quality MonitoringScreen Recording
  • 3rd party integration with CRM’s and other database software
  • Speech Analytics
  • Extensive Call Reporting
  • Integration with Google AdWords and Google Analytics – ultimate ROI tracking tool
  • Encryption and PCI compliance
  • Powerful user management and system management capabilities

CES Call Reporting

  • Extensive Call Reporting – both graphical and textual
  • Trunk Traffic Analysis reports
  • Costing and Time Billing reports
  • CallAlerts and E9-1-1 support
  • Campaign Management reports
  • Integration with Google AdView and Google Analytics
  • Report automation

Benefits

SonicView Call Recording

  • Browser based application – no need to install clients; can access from anywhere
  • Intuitive and easy to use interface – reduces training costs
  • Easy to install, configure and manage – reduces operational and support costs
  • Scalable and robust Turn-key solution
  • Supports centralization of recordings from multiple PBX’s and/or locations

CES Call Reporting

  • Cut costs, increase productivity, improve security
  • Optimize resources
  • Accurate billing systems
  • Optimize trunk usageMeasure and track your ROI
  • Improve customer service