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Telrex

Telrex

CallRex provides IP call recording and monitoring, and is certified interoperable with the ShoreTel enterprise phone system. CallRex provides multiple recording options that include: 100% recording, automatically triggered recording, live monitoring, and on-demand recording with CallRex LookBack™ to capture the entire conversation at any time during the call. CallRex features advanced search and playback for easy retrieval, playback, and use of recorded calls.
 
CallRex utilizes passive network monitoring technology and requires no physical integration with the ShoreTel enterprise phone system. CallRex software captures VoIP packets via port mirroring at the data switch and utilizes ShoreTel TAPI in a ShoreTel Application Server (aka Distributed Voicemail Server) to receive call control information.

Features

  • Multiple Recording Options
  • Unlimited Recording Sessions
  • Call Logging & Call Flagging
  • Scales To Thousands Of Users
  • Multi-Site Support
  • 293 hours of recording per GB
  • Digital Watermark Security
  • Streamlined Archiving

Benefits

  • Improve Customer Service
  • Ensure Order Accuracy
  • Meet Regulatory and Legal Requirements
  • Avoid Disputes
  • Increase Security
  • Grow At Your Own Pace
  • Affordable and Easier To Use