You are here

SpitFire

SpitFire Integrated Call Center Software workds seamlessly with the ShoreTel UC solution, as well as most CRM applications, and long distance carriers, making it the simplest and most cost-effective solution for call centers. The Enterprise Predictive Dialer automatically placess outbound calls and connects the answered calls to the available agents. It monitors the call center volume and time per call, intelligently adjusting its dial rate to minimize the time agents spend waiting between conversations. It also allows the campaign manager to manually increase and decrease the amount of inbound and outbound calls on the fly, optimizing call center productivity. Preview Dialing alllows the agent to view the information in the contact record and decide to dial or skip the call. Quick Connect automatically dials, but uses a one-to-one dial ratio to connect the agent on every call as it is dialed, eliminating dropped calls.

Features

  • Fully Blended OUtbound and Inboud Calling
  • Works with SIP, PRI, T1 or Analog Lines
  • Unlimted Campaigns, Lines, and Agents
  • Fully Compliant with Telemarketing Regulations
  • Easy to Use and Manage

Benefits

  • Works seamlessly with ShoreTel phone systems
  • Cost effective pricing
  • Multiple dialing platforms to choose from
  • Fully supported by SpitFire Technical Support
  • Easily customizable for different applications