You are here

CommSoftRMS

Commsoft RMS develop a range of cost effective business applications that integrate seamlesslywith ShoreTel telephone systems to provide ‘live’ multi-site workgroup and call centre management,call reporting, call recording and database integration. With over 3,000 installations around theworld, this complete ‘Office Solutions’ suite of applications drives performance efficiencies andenhances customer experience for companies and organisations across the US, Europe and Australia.Commsoft RMS’s twenty year history, longstanding links with ShoreTel and close relationship with itscustomers ensures the continued development of this leading edge application suite.

 

Features

  • Live Call Centre Workgroup Reporting & Statistics 
  • Unlimited Wallboards, Supervisors and Agents at no extra cost
  • Integrated PCI & FSA compliant Call Recording option 
  • Developed for the ShoreTel telephone system 

Benefits

  • Intuitive ‘menu’ driven interface with ‘drag and drop’ functionality, similar to MS OutlookTM look and feel
  • Able to assign cost centres by department
  • Allows monitoring of extensions, trunks, groups, departments – and individual lines
  • Provides accurate statistics on call queues to provide support when needed
  • Allows supervision of calls