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Centurion

Centurion’s internally developed Windows-based IVR product communicates with callers through menus and prompts and supports touch tone or speech recognition responses. Centurion IVR applications are modular, flexible, and customizable. As a dominate IVR player for 32 years in the financial, utility, insurance, healthcare and government markets, Centurion can integrate with any data systems and can be implemented as a total and comprehensive hardware/software solution or as a basic system, then enhanced later to meet your growing business needs. Whether your solution is off the shelf or completely custom, you can expect expert consulting, development and deployment with your Centurion IVR.
 
Answer or initiate calls automatically with Centurion’s off-the-shelf or custom IVR solutions. Available on-premise or in the cloud, the IVR integrates with ShoreTel and your data systems so callers can self-service 24x7x365.

 

Features

  • PCI Certified (Personal Credit Card Industry) for bill payments.
  • Web-based interface for managing the IVR and accessing reports.
  • Supports touch tone or speech recognition responses from callers.
  • Can interface/integrate into any/multiple hosts.
  • Windows-based server or customer's VMware environment.

Benefits

  • Expand service hours 24x7.
  • Improve cash flow.
  • Successfully manage larger call volumes.Improve customer service.
  • Cater to customers that prefer telephone automation.

Resources

ShoreTel Innovation Network - ShoreTel Validated