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bridgeSpeak

bridgeSpeak

bridgeSpeak AR connects your ShoreTel system with your data systems allowing for interactive customer communication. bridgeSpeak AR dramatically improves the productivity of your staff and customer retention through consistent, targeted follow-up with your customers, and by utilizing speech recognition to facilitate fast and friendly communication with customers. It is designed specifically to make it easy for customers to talk with your employees, not keep them away. Business system integration including ADP, Reynolds & Reynolds, and others ensures no extra work for your employees, so system utilization is guaranteed.

 

Features

  • Outbound speech-enabled notifications
  • Inbound speech recognition virtual receptionist
  • Dealership Management System (DMS) integration (ADP, Reynolds & Reynolds, and others)
  • Instant transfer of customers to your staff
  • On-demand reports

Benefits

  • Immediate ROI
  • Automatic DMS integration means no extra work for staff
  • Outbound calls generate revenue immediately
  • Customer service is improved through fast and friendly inbound call handling
  • Managed service and data flexibility let you highly customize campaign criteria