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AudioCodes

AudioCodes is a leading provider for VoIP networking products and applications. AudioCodes’ products are deployed globally in Service Provides’ networks, as well as small, medium and large Enterprises. The company provides a diverse range of innovative, cost-effective products for converged VoIP and Data networks including Enterprise Session Border Controllers (E-SBC), Media Gateways, IP Phones and Multi Service Business Routers.
 
AudioCodes' VoIP Gateways enable certified integrations between ShoreTel and Microsoft Unified Communications including Lync Server 2010, Office Communications Server (OCS R2), and Exchange Server 2007 and 2010. In addition, AudioCodes analog gateways offer an easy growth path for ShoreTel implementations, allowing analog POTS and PSTN expansion in a modular architecture based on SIP.  AudioCodes is widely recognized as “the Lync Voice Experts”, was chosen as the 2011 Microsoft Voice Gateway Partner of the Year and holds Microsoft Gold Certified Partner status.
 
AudioCodes Enterprise Session Border Controllers (E-SBCs) enable SIP Trunking with a number of certified SIP Trunking Service providers.  E-SBCs play an important role in SIP Trunking implementations, delivering enhanced SIP security and interoperability.
 
AudioCodes SmartTAP for ShoreTel is a certified and secure Call Recording solution that enables the recording of key business interactions within a ShoreTel native environment.  SmartTAP provides the ShoreTel customer value added recording, agent scoring and live monitoring both in standard configurations as well as mobility configurations. SmartTAP supports any ShoreTel Standard IP Phone, Communicator, SIP and including Mobile or Wi-Fi devices connected via Mobility Router. 

 

Features

SBC / Gateway

  • Scaling from a few analog ports to thousands of digital ports, remotely configurable and manageable.
  • Survivability via PSTN Fallback, Life-Line and Stand-Alone Survivability capabilities for maximum reliability during power outages and IP network disruptions.
  • Media Gateways and E-SBCs share a single core architecture for a uniformed software release, configuration and provisioning.
  • Carrier-grade reliability and quality.
  • Broad interoperability and Microsoft Certified for UM and UC.

SmartTAP Call Recording

  • Using any standard browser easily Search, Retrieve, Playback, Live Monitor & Share recorded. calls from a desktop PC, tablet, Smart Phone or any web enabled device.
  • Granular security profiles with LDAP Integration.
  • Quality management with customizable and user definable evaluation forms and reports.
  • Multi-site and branch recording for distributed solution.

Benefits

SBC / Gateway

  • Broad interoperability enables greater flexibility and more advanced network architectures
  • Single, scalable solution that simplifies enterprise deployments
  • Simplified and common management reduces training and support
  • A common hardware platform keeps costs down and reduces capital investment.

SmartTAP Call Recording

  • Record ANY ShoreTel phone including Mobile or Wi-Fi devices.
  • Improve performance and productivity of agents.
  • Ensure regulatory compliance and mitigate risk.
  • Improve training efficiency and dispute resolution.