SUNNYVALE, Calif. – Aug. 4, 2016 – ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple unified communications (UC) solutions and phone systems, today announced financial results for the fourth quarter and fiscal year 2016, which ended June 30, 2016.
For the fourth quarter of fiscal 2016, total revenue was $94.6 million, compared to $94.2 million in the fourth quarter of fiscal 2015. GAAP net loss was $0.7 million, or $0.01 per diluted share, in the fourth quarter of fiscal 2016, compared with a GAAP net income of $4.7 million, or $0.07 per diluted share, in the fourth quarter of fiscal 2015. Non-GAAP net income, which excludes stock-based compensation charges, amortization of acquisition-related intangibles, acquisition-related cost, other adjustments and related tax changes, for the fourth quarter of fiscal year 2016, was $3.5 million, or $0.05 per diluted share. This compares with a non-GAAP net income of $7.8 million, or $0.12 per diluted share, in the fourth quarter of fiscal 2015.
“In fiscal 2016 we accomplished a number of critical strategic milestones including the rollout of ShoreTel Connect, the international expansion of our cloud service and the launch of our premises-to-cloud migration program,” said Don Joos, president and CEO of ShoreTel. “Looking forward to fiscal 2017, we expect to see continued broad global demand for cloud communications. We will cross an important inflection point where our hosted revenue will exceed product revenue, driven in part by the expansion of our premises-to-cloud migration program, which should accelerate our hosted revenue growth.”
Fourth Quarter of Fiscal 2016 Financial Highlights
Hosted revenues of $34.0 million in the fourth quarter of fiscal 2016 were up 20 percent year-over-year and 4 percent sequentially. GAAP hosted gross margin for the fourth quarter of fiscal year 2016 was 50.4 percent, compared with 47.0 percent in the fourth quarter of fiscal year 2015. Non-GAAP hosted gross margin increased to 54.3 percent in the fourth quarter of fiscal 2016, representing an improvement over the 51.9 percent in the fourth quarter of fiscal 2015. The total number of installed customer seats increased 29 percent over the fourth quarter of fiscal 2015 to approximately 231,000. Hosted revenue churn was 5.8 percent annualized in the fourth quarter of fiscal 2016.
Product revenues of $41.7 million in the fourth quarter of fiscal 2016 were down 12 percent year-over-year but up 23 percent sequentially. GAAP product gross margin for the fourth quarter of fiscal year 2016 was 67.5 percent, compared with 67.8 percent in the fourth quarter of fiscal year 2015. Non-GAAP product gross margin was 67.6 percent in the fourth quarter of fiscal 2016, compared with 65.9 percent in the fourth quarter of fiscal 2015.
Support and services revenues of $18.8 million in the fourth quarter of fiscal 2016 were up 1 percent year-over-year and up 2 percent sequentially. GAAP support and service gross margin for the fourth quarter of fiscal year 2016 was 75.0 percent, compared with 76.8 percent in the fourth quarter of fiscal year 2015. Non-GAAP support and service gross margin was 75.7 percent in the fourth quarter of fiscal 2016, compared with 77.3 percent in the fourth quarter of fiscal 2015.
GAAP total gross margin for the fourth quarter of fiscal year 2016 was 62.9 percent compared with 63.3 percent in the fourth quarter of fiscal year 2015. Non-GAAP total gross margin, for the fourth quarter of fiscal year 2016, was 64.4 percent compared with 63.9 percent in the fourth quarter of fiscal 2015.
As of June 30, 2016, the company had $108.2 million in cash, cash equivalents and short-term investments and no outstanding debt. The company generated $9.8 million in cash flow from operations in the quarter ended June 30, 2016 and $35.1 million in fiscal 2016.
Fiscal Year 2016 Financial Highlights
Hosted revenues for fiscal 2016 were $126.7 million, up 20 percent compared to fiscal 2015. GAAP hosted gross margin for fiscal 2016 was 51.5 percent, compared with 42.7 percent in fiscal 2015. Non-GAAP hosted gross margin increased to 55.4 percent in fiscal 2016, representing an improvement over the 47.7 percent in fiscal 2015.
Product revenues for fiscal 2016 were $158.2 million, down 13 percent compared to fiscal 2015. GAAP product gross margin in fiscal 2016 increased to 67.2 percent compared to 65.1 percent in fiscal 2015. Non-GAAP product gross margin was 67.3 percent in fiscal 2016, compared with 65.9 percent in fiscal 2015.
Support and services revenues for fiscal 2016 were $75.4 million, up 3 percent compared to fiscal 2015. GAAP support and service gross margin for fiscal year 2016 was 74.5 percent, compared with 76.1 percent in fiscal 2015. Non-GAAP support and service gross margin was 75.3 percent in fiscal 2016 compared to 76.8 percent in fiscal 2015.
Total revenues for fiscal 2016 were $360.3 million, up slightly compared to fiscal 2015. GAAP total gross margin for fiscal year 2016 was 63.2 percent compared with 60.8 percent in fiscal year 2015. Non-GAAP total gross margin, for the fiscal year 2016, was 64.8 percent compared with 62.8 percent in fiscal 2015.
GAAP net loss in fiscal 2016 was $4.8 million, or $0.07 per share, compared with a GAAP net loss of $4.4 million, or $0.07 per share in fiscal 2015. Non-GAAP net income for the fiscal year 2016 was $12.4 million, or $0.18 per diluted share. This compares with a non-GAAP net income of $20.5 million, or $0.31 per diluted share in fiscal 2015.
Selected Operational Metrics
Note: The selected operating metrics above for the quarters ended March 2016 and June 2016 incorporate the operating results of the two acquisitions that were completed during fiscal 2016.
Fourth Quarter of Fiscal 2016 Business Highlights
ShoreTel’s Global Cloud Expansion Shows Momentum
In Europe, the Managed Connect Cloud service achieved customer wins through multiple channel partners to serve customers in the U.K., Ireland and those with a multinational footprint. Additional channel partners have signed up to deliver the cloud solution in fiscal 2017.
In Australia, ShoreTel Hosted Voice was launched in April 2016. Approximately 50 percent of the current Australian channel partner base has formally signed up to sell the new cloud service and ShoreTel has interest from more than 60 new channel partners. A recent partner win is with customer McArdle Freight, which operates four depots in regional centers in South Australia and the Northern Territory. The company is replacing its phone system with ShoreTel Hosted Voice to implement a single telephony system across its five sites and also extend the network’s reach to the company’s highly-mobile workforce.
In Canada, many of ShoreTel’s existing premises-based partners have embraced the cloud service and become trained to sell the solution. Following the in-country launch in March, early customer wins have been achieved in the real estate, transportation, financial services and professional sports verticals.
Milwaukee Brewers Add ShoreTel Communications Systems to Line-Up
ShoreTel welcomed the Milwaukee Brewers® as the latest professional sports team to rely on a ShoreTel solution to increase employee productivity and improve communications between staff and fans. The team purchased a ShoreTel onsite solution with conferencing, integrated Enterprise Contact Center, integrated Microsoft Dynamics® CRM, and the ShoreTel Hybrid Scribe application via the cloud. (Hybrid Scribe provides transcription of voicemails into email text.) ShoreTel is now being used by 250 staff members at Miller Park, along with 70 contact center agents, and the system will be rolled out to the team’s Phoenix spring training facility in the future.
ACE BPO Relies on ShoreTel UC and Enterprise Contact Center Solutions to Accelerate Outsourcing Business
ShoreTel announced that the AMPC Center of Excellence Bataan Peninsula Outsourcing (ACE BPO), a business division of Abucay Multi-Purpose Cooperative (‘AMPC’), in the Philippines is relying on a ShoreTel Unified Communications and Enterprise Contact Center solution to build a brand new business process outsourcing business.
Designed to provide telephony and contact center functionality for up to 1,800 agents, the new ShoreTel-powered infrastructure offers ACE BPO a smooth and cost-effective way to scale its capacity and meet escalating customer demand for its services.
To ensure optimal cost efficiencies, flexibility, standardization and the highest levels of data security, ACE BPO designed and implemented a virtual desktop infrastructure (VDI) solution. At that time, ShoreTel was the only company who could collaborate with the provider of the VDI to successfully deliver an integrated solution that could work.
ShoreTel Partners with Ingram Micro in China
ShoreTel announced it has extended its relationship with technology distributor, Ingram Micro® Inc. to support customers and grow its business in the Mainland China market.
Building on its existing relationship in Hong Kong, Singapore and India, Ingram Micro is the sole distributor of ShoreTel premises Unified Communications solutions in mainland China. This development will provide members of the Ingram Micro channel partner network with access to a portfolio of solutions that offer businesses a high degree of flexibility, productivity and seamless integration with their business-critical applications.
Ingram Micro’s channel partners will be able to focus on customer service and address the increasing demand for UC services in the Mainland market, while Ingram Micro and ShoreTel manage the carriers, infrastructure, maintenance, support, applications and services.
Five ShoreTel Channel Leaders Recognized as CRN’s Women of the Channel
ShoreTel announced that CRN®, a brand of The Channel Company, has named five ShoreTel channel leaders to its prestigious 2016 Women of the Channel list. They are Staci Frazior, director of worldwide sales enablement; Sylvia Pocs, director of area partner business managers and inside sales; Carla Waller, director of DMR channels; Bridget Winston, director of partner business management for the Western region; and Heather Tenuto, vice president of worldwide channel programs and sales enablement. In addition, Tenuto has been named to the 2016 Power 100 list for the third year in a row. Winston has been named to the Up and Comers list as well.
As one of the only IP phone system manufacturers in the industry to deliver a majority of its business through the channel, ShoreTel is committed to empowering the channel to take advantage of the evolving communications market and the demand for cloud, onsite and hybrid unified communications solutions. Tenuto, a 17-year channel and telephony veteran, leads the channel programs, sales enablement and training organizations at ShoreTel while working with Pocs, Waller, Frazior and Winston to help nurture the success of ShoreTel’s channel partners. Each is recognized for her outstanding leadership, vision, and unique role in driving channel growth and innovation.
ShoreTel is providing the following outlook for its fiscal first quarter of 2017 ending September 30, 2016:
Total revenue is expected to be in the range of $86 million to $92 million.
GAAP total gross margin is expected to be in the range of 61 percent to 62 percent. Non-GAAP gross margin, which excludes approximately two percentage points in stock-based compensation charges, amortization of acquisition-related intangibles and other adjustments, is expected to be in the range of 63 percent to 64 percent.
GAAP total operating expenses are expected to be in the range of $61.0 million to $62.0 million. Non-GAAP operating expenses, which excludes approximately $4.5 million in stock-based compensation expenses, amortization of acquisition-related intangibles, and other adjustments, are expected to be in the range of $56.5 million to $57.5 million.
Conference Call Information
The Company will host a corresponding conference call and live webcast at 2:00 p.m. Pacific Time on Thursday, August 4, 2016. To access the conference call, dial + 1-844-802-2443 for callers in the U.S. or + 1-412-317-5136 for international callers and ask to join the ShoreTel call.
A live webcast will be available in the Investor Relations section of the Company's corporate website at http://ir.shoretel.com/ and an archived recording will be available beginning approximately two hours after the completion of the call. An audio telephonic replay of the conference call will also be available beginning approximately one hour after the completion of the call until August 18, 2016 by dialing + 1-877-344-7529 for callers in the U.S. or + 1-412-317-0088 for callers outside the U.S. and providing the conference identification number of 10090345.
Use of Non-GAAP Financial Measures
ShoreTel reports all required financial information in accordance with generally accepted accounting principles in the United States (“GAAP”), but it believes that evaluating its ongoing operating results may be difficult to understand if limited to reviewing only GAAP financial measures. Many investors have requested that ShoreTel disclose this non-GAAP information because it is useful in understanding the company’s performance as it excludes non-cash charges, other non-recurring adjustments and related tax changes, that many investors feel may obscure the company’s true operating performance. Likewise, management uses these non-GAAP measures to manage and assess the profitability of its business. Other than with respect to future non-GAAP gross margin and future non-GAAP operating expenses, ShoreTel has provided a reconciliation of non-GAAP financial measures following the text of this press release. ShoreTel is unable to provide a reconciliation to the future non-GAAP gross margin and future non-GAAP operating expenses, as the amount of stock-based compensation expense is subject to a number of assumptions based on future events, such as stock price, volatility and the amount of awards granted, as well as the amount of any litigation fees, which are not possible to predict. Investors are encouraged to review the related GAAP financial measures and the reconciliation of these non-GAAP financial measures to their most directly comparable GAAP financial measure.
Legal Notice Regarding Forward-Looking Statements
ShoreTel assumes no obligation to update the forward-looking statements included in this release. This release contains forward-looking statements within the meaning of the “safe harbor” provisions of the federal securities laws, including, without limitation, statements by Don Joos, statements regarding future growth and market opportunities, product and technology introductions and their timing for release, and statements in the “Business Outlook” section regarding ShoreTel’s anticipated future revenues, gross margins and operating expenses (on a GAAP and non-GAAP basis) and other financial information. The forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from those projected. The risks and uncertainties include the intense competition in our industry, our reliance on third parties to sell and support our products, our ability to continue to grow our cloud-based solutions, our ability to grow or maintain our premises products, supply and manufacturing risks, the impact of service disruptions or security breaches, uncertainties related to global operations, our ability to control costs as we expand our business, unforeseen difficulties in integrating acquired employees, products and technologies, inability to retain acquired customers, difficulties in managing more dispersed business operations, our ability to attract, retain and ramp new personnel, potentially longer sales cycles, uncertainties inherent in the product development cycle, our ability to identify and execute on strategic opportunities, uncertainty as to market acceptance of new products and services, the potential for litigation in our industry, the impact of mergers and consolidations in our industry, the uncertain impact of global economic conditions and foreign exchange rates, including impact on customers’ purchasing decisions, and other risk factors set forth in ShoreTel’s Form 10-K for the year ended June 30, 2015.
About ShoreTel, Inc.
ShoreTel, Inc. (NASDAQ: SHOR) is a leading provider of brilliantly simple unified communications (UC) products, cloud services and IP phone systems powering today’s always-on workforce. Its flexible communications solutions for contact centers and cloud, onsite and hybrid UC environments eliminate complexity, reduce cost and improve productivity. Recognized for its industry-leading customer experience and support, ShoreTel’s innovative contact center solutions, application integration, collaboration tools, mobility, SIP trunking and business phones enable users to communicate and collaborate no matter the time, place or device, with minimal demand on IT resources. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide. For more information, visit shoretel.com.
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ShoreTel and the ShoreTel logo are trademarks or registered trademarks of ShoreTel, Inc. in the United States and/or other countries. CRN is a registered trademark of The Channel Company, LLC. The Milwaukee Brewers is a registered trademark of Milwaukee Brewers Baseball Club. Microsoft Dynamics is a registered trademark of Microsoft Corporation. Ingram Micro is a trademark or registered trademark of Ingram Industries Inc. in the United States and/or other countries. All other trademarks, trade names and service marks herein are the property of their respective owners.