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Unified Communications Graduates with Honours in Education Sector

ShoreTel experiences customer momentum in U.K. education sector
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SUNNYVALE, CA, April 6, 2009 - ShoreTel, Inc., (NASDAQ: SHOR), a leading provider of Pure IP Unified Communications (UC) solutions, today revealed a growing adoption of Unified Communications by schools and colleges in the United Kingdom.

U.K. schools and colleges are looking to transform communications by making staff more accessible to colleagues and parents, while also under pressure to reduce costs. As a result, ShoreTel has found that new UC alternatives are being considered, adopted and rolled-out at a rapid pace throughout the education sector. Colleges spread across multiple campuses are seeing significant cost-saving and efficiency gains by transforming their communications networks.

At the forefront of U.K. colleges deploying UC systems are Richard Huish, a leading sixth form college in Taunton Somerset, Coleg Glan Hafren, Cardiff's largest further education college, and Trafford College with five sites across Manchester, the result of a merger between North and South Trafford Colleges.

Richard Huish College is the only sixth form college in Somerset, Devon and Dorset, with approximately 1,850 fulltime students working on advanced level programmes chosen from about 49 different courses. Staff is rarely in one place as they move between lessons, so it was very important to have a phone system that provides the flexibility they need to be accessible. The ShoreTel UC system enables staff to log-on and use their number from any campus phone, and provides the receptionists with real-time presence information on staff availability.

In the case of Coleg Glan Hafren, IT staff was able to consolidate four sites under a single, reliable, centrally managed ShoreTel UC system. Configured with ShorePhone & IP Telephones for 600 users, parents can now easily contact teachers and college administrators by simply selecting an extension, or dialing by name or department.

After its recent merger, Trafford College was faced with two management-intensive legacy phone systems, and different PSTN providers from the old North and South Trafford Colleges. Not only was it difficult to track costs, as calls could not be logged and all cross-site calls were billable, but most importantly the two main sites operated on totally different ISDN circuits, making it impossible to transfer calls between sites on the legacy PBXs. The ShoreTel UC system enabled Trafford College to benefit from the reduced costs of VoIP, and to consolidate all five sites on a single phone system, resulting in significant savings on internal calls between the sites.

QUOTES

"Unified Communications is no longer the reserve of large enterprises and high-tech companies. The education sector is now viewing UC as a powerful way to help teachers become more accessible, while enabling them to maintain control of how they manage their communications, and allowing them to focus on the most important thing—teaching."

- Mark Swendsen, managing director, EMEA, ShoreTel

About ShoreTel, Inc.

ShoreTel, Inc., (NASDAQ: SHOR) is a leading provider of Pure IP unified communications solutions. ShoreTel enables companies of any size to seamlessly integrate all communications - voice, video, messaging and data - with their business processes. Independent of device or location, ShoreTel's distributed software architecture eliminates the traditional costs, complexity and reliability issues typically associated with other solutions. ShoreTel continues to deliver the highest levels of customer satisfaction, ease of use and manageability while driving down the overall total cost of ownership. ShoreTel is headquartered in Sunnyvale, California, and has regional offices in Austin, Texas, the United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit www.shoretel.com or call 1-800-425-9385.