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ShoreTel's Converged Conference Solution Selected Product of the Year by Both Communications Convergence and Internet Telephony Magazines

ShoreTel Honored for Commitment to Quality by Virtue of Developing Products that Address Real Needs in the Marketplace
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SUNNYVALE, CA, February 11, 2004 - ShoreTel, Inc., the specialist in enterprise IP voice systems, today announced that its Converged Conference solution has been selected Product of the Year by both Communications Convergence and Internet Telephony magazines. In announcing the winners, both publications said that companies won these awards by virtue of their ability to develop products that address real needs in the marketplace.

"Our in-house converged conference solution removes the cost barrier for conferencing and provides users with dramatically easier access to multi-site collaboration," said Marti Smith, ShoreTel's vice president of marketing. "We're honored to receive these awards from editors in our industry who understand how voice-data integration improves collaboration and productivity, enabling businesses to make more informed decisions and respond much more quickly to customer needs and changing market conditions."

ShoreTel's Converged Conference solution was selected for these awards by panels of editors from the industry publications. Communications Convergence Magazine covers enterprise voice infrastructure and applications in an intense, hands-on way: including key systems and PBXs, ACDs, voicemail, call accounting and telemanagement, wire management and cabling, and other telecommunication topics – those that are especially relevant to its core readership, as convergence technology moves into mainstream applications. Internet Telephony is a monthly magazine written for service providers, next generation service providers, MIS and telecom personnel, developers, systems integrators, VARs and interconnects, as well as telcos/LECs, wireless providers, ISPs and cable companies. The magazine covers emerging technologies, market trends, and business opportunities in the field of Internet telephony. Technologies include Internet telephony, convergence, voice and fax over data networks, and telecommunications.

About ShoreTel's Converged Conference Solution

The ShoreTel Converged Conference solution integrates voice and data conferencing into an IP phone system to deliver a fully converged conferencing solution. This gives users instant and easy access to the conferencing features they need without having to use expensive and cumbersome services or integrate multiple solution providers in the network.

With converged conferencing, users get the ability to create conference calls, host virtual meetings, and share documents using their phone system. ShoreTel's Converged Conference solution puts users in control by allowing virtual meetings to be instantly scheduled with ShoreTel's easy-to-use desktop applications. And when a voice call isn't enough, documents can be added through the same interface to turn the call into a full web conference. This integrated approach simplifies conferencing and reduces the time users spend on arranging calls so they can send more time on accomplishing business results.

Converged conferencing also reduces the cost of collaboration. This is provided by the integration of voice and data conferencing into the customer's IP phone system, leveraging existing network connections for connecting voice calls and for sharing documents. This can slash 50% or more from a company's collaboration costs every month.

About ShoreTel, Inc.

ShoreTel, Inc. is the specialist in enterprise IP voice systems. Thousands of enthusiastic users worldwide are taking advantage of the company's award-winning distributed IP PBX technology, leveraging expertise and resources across multiple sites to improve customer service, increase employee productivity and lower operational costs. ShoreTel has a select group of global channel partners that provide top-notch service and support. For more information, visit http://www.shoretel.com or call 1-877-80SHORE