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ShoreTel's Award-winning IP Telephony Solution Helps Tiger Woods Foundation Tee Off

ShoreTel and Resellers inhouse IT and Trillion Introduce Benefits of IP Telephony
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SUNNYVALE, CA, January 23, 2007 - ShoreTel, Inc., a leading provider of IP telephony solutions worldwide, today announced the selection and successful implementation of its award-winning IP telephony solution at the Tiger Woods Foundation (TWF) and the Tiger Woods Learning Center (TWLC), a 14-acre youth-education facility located in Anaheim, Calif. ShoreTel's technology is delivering the reliability, accessibility and manageability that the organization's IT department requires of its enterprise IP communications.

The ShoreTel system was installed by channel partner inhouse IT at the Foundation's new office. inhouse IT performed a flawless installation, replacing an antiquated hybrid phone system that could not support the organization's growth or the staff's need for unified communications. Trillion, another ShoreTel partner, orchestrated the initial installation at the TWLC in Anaheim.

"From an administrative perspective, we found ShoreTel's system exceptionally flexible and easy to administer. Their distributed architecture allows us to map the system to our workflows as opposed to adapting our workflows to the technology," said Kathy Bihr, executive director of the Tiger Woods Learning Center. "ShoreTel phones are incredibly intuitive, and that makes it easy to implement and easy for non-technical users to ‘get the hang of' incorporating the features into their daily routines. Many of our staff are busy in the field with charity and related events. ShoreTel's ‘Find-Me Follow-Me' solution and the convenience of being able to retrieve voicemail as an email attachment have proven very handy to these folks."

The teachers at the TWLC are also benefiting from ShoreTel's IP PBX solution. For example, the administrative tool, Extension Manager, allows for on-the-fly moves of their extensions, enabling the TWLC's teachers to easily move about campus while staying "close" to their phones. Other benefits of ShoreTel's system include customization of ShoreTel's hunt-group capabilities for improved management of call flow.

"We know we're improving our customers' communications infrastructures when we install ShoreTel," said Troy Hickerson, co-CEO, inhouse IT. "The training we conducted as part of the set up at the Tiger Woods Foundation went off without a hitch largely because the technology is so user-friendly. ShoreTel's system, coupled with our experience in telecommunications installations, make a great pairing all around."

"ShoreTel is a strong supporter of the Tiger Woods Foundation and the Tiger Woods Learning Center and their work in youth education," said Steve Timmerman, vice president of marketing, ShoreTel. "We are committed to providing unsurpassed IP communications solutions to companies and organizations of all types, and ShoreTel graciously accepts the title of ‘Official IP PBX Provider' to these two admirable organizations."

About Tiger Woods Foundation

Founded in 1996 by Tiger Woods and his father Earl, the Tiger Woods Foundation empowers young people to reach their highest potential by initiating and supporting community-based programs that promote the health, education and welfare of all of America's children.

About Tiger Woods Learning Center

The Tiger Woods Learning Center is a 14-acre, youth-education facility that represents the vision of Tiger Woods and his goal to provide youth from diverse backgrounds an interactive enrichment program that will improve individual aptitude in reading, math, science and technology. As a result, youth will develop personal accountability, independence and resilience, leading to greater knowledge of career options and an increase in college enrollment. For more information, please visit

About ShoreTel, Inc.

ShoreTel is a leading provider of IP telephony solutions worldwide since 1998 and well known for exceptional customer satisfaction. ShoreTel voice systems are designed to make businesses smarter, setting new standards for usability and manageability while reducing telecommunications costs. ShoreTel's distributed architecture extends enterprise-class voice services to every office and outpost, keeping employees fully connected wherever they go. A select, worldwide group of channel partners provide service and support. ShoreTel is headquartered in Sunnyvale, California and has regional offices in the United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit or call 1-877-80SHORE.

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