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ShoreTel Wins ContactCenterWorld.com's Prestigious Members' Choice Award

Customers Select ShoreTel for Outstanding Service
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SUNNYVALE, CA, July 18, 2007 - ShoreTel, Inc., (NASDAQ: SHOR), a leading provider of enterprise IP telephony solutions, today announced that it won Best in Class for Customer Service in ContactCenterWorld.com's 5th annual Members' Choice Awards. Judging for the awards is done entirely by end users, demonstrating ShoreTel's outstanding ability to satisfy its clients.

ContactCenterWorld.com, a global support organization for contact center industry professionals, holds the Members' Choice Awards to showcase the industry's top customer-preferred vendors. In the After Sales Support (Americas) category, ShoreTel emerged as a member favorite.

"The resource-intensive nature of the call center industry requires customer service programs that extend beyond the baseline," said John W. Combs, ShoreTel's chief executive officer. "Since its inception, ShoreTel has been committed to providing customers with extensive service plans that complement our comprehensive IP telephony solutions. We are elated that our customers have expressed their satisfaction with our overall offering through the Members' Choice Awards."

ShoreTel's IP telephony solutions are based on a distributed software architecture and switched-based hardware platform, which enable multi-site enterprises to be served by a single telecommunications system. These solutions enable enhanced end user productivity and provide lower total cost of ownership, resulting in a high level of customer satisfaction.

Raj Wadhwani, president of ContactCenterWorld.com, added, "this is the 5th year that ContactCenterWorld.com has worked with the industry to recognize the very best vendors. There are too many awards given out that have no substance - the Members' Choice Awards are based entirely on customer feedback and satisfaction. Those companies who win are the ones that the industry should support. We are proud to recognize ShoreTel for its top award as Best in Class for Customer Service."

About the Members' Choice Awards

The Members' Choice Awards were established in 2003 and have become one of the top prizes for industry vendors to win. The 6th Annual Members Choice Awards will be open late summer.

About ShoreTel, Inc.

ShoreTel is a leading provider of enterprise IP telephony solutions. ShoreTel voice systems provide customers with a number of key benefits, including ease of use, manageability and lower total cost of ownership than alternative solutions. ShoreTel's distributed software architecture and switched-based hardware platform extend enterprise-class voice services to every office and outpost, keeping employees fully connected wherever they go. Founded in 1996, ShoreTel has achieved broad industry recognition for its technology and high customer satisfaction. For the last four years, IT executives surveyed by Nemertes Research, an independent research firm, have rated ShoreTel highest in customer satisfaction among leading enterprise telecommunications systems providers. A select, worldwide group of channel partners provide service and support. ShoreTel is headquartered in Sunnyvale, California, and has regional offices in the United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit http://www.shoretel.com/ or call 1-877-80SHORE.

About ContactCenterWorld.com

ContactCenterWorld.com provides world-class research, conferences, and a customer focused website for contact center industry professionals. As a worldwide leader in connecting businesses, vendors, and people, its goal is to provide exceptional customer service, innovation in technology, and growth opportunities to those it serves. With a membership of over 102,000 strong, the ContactCenterWorld.com brand is synonymous with innovation, leadership, creativity, and support. For more information, go to www.ContactCenterWorld.com