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ShoreTel Unified Communications is Music to the Ears for Roland

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SUNNYVALE, Calif., Jan. 8, 2013 – ShoreTel® (NASDAQ; SHOR), the leading provider of brilliantly simple unified communications platforms, including business phone systems, applications and mobile UC solutions, today announced leading manufacturer and distributor of electronic musical instruments Roland Corporation U.S. as one of the newest ShoreTel customers, thanks to the brilliant simplicity of distributed architecture and ease of use.

Roland is known for its production of musical instruments including keyboards, synthesizers, guitar products, electronic percussion kits, digital recording equipment, amplifiers and audio processing devices. For four decades, Roland has set the global standards in music technology, and markets its products under a number of other brand names such as BOSS and Cakewalk.

The phones are always busy at Roland. From development to sales and support, communications is critical to the success of their business and its customers. Roland had been using a 3Com VCX phone system, yet the music company desired envisioned a more effective solution. With a lack of ongoing technical and product support and limited software integration, Roland needed to reduce the costs, complexities and risks of its business communications system.

To provide a comprehensive platform for integrating Roland’s busy call center and business applications, Roland selected a ShoreTel UC Solution and ShoreTel Contact Center.

Thus far the benefits include:                                                                                                            

  • Easy transition from discontinued 3Com VCX system to all-in-one UC
  • Robust, flexible contact center solution for better service and productivity
  • Simpler configuration and management for savings in administrative resources
  • Flexibility for seamless integrations and trouble-free collaboration
  • High availability VoIP with distributed architecture and simpler design

“We chose ShoreTel for its functionality, excellent phone quality, its flexible and reliable architecture, and the lowest TCO. ShoreTel has a knowledgeable technical team and offers great ongoing support,” said Dave Williams, IT director, Roland Corporation U.S. “It’s truly an all-in-one solution.”

“Musicians everywhere know and trust Roland for precision, innovative design and quality.” said Kevin Gavin, ShoreTel chief marketing officer. “With ShoreTel’s superior product capabilities, Roland can continue to seamlessly communicate with customers, suppliers and other business partners – ensuring their reputation for quality musical gear is backed by a quality communication solution.”

About ShoreTel, Inc.

ShoreTel, Inc., (NASDAQ: SHOR) is a leading provider of Pure IP unified communications solutions. ShoreTel enables companies of any size to seamlessly integrate all communications - voice, video, messaging and data - with their business processes. Independent of device or location, ShoreTel's distributed software architecture eliminates the traditional costs, complexity and reliability issues typically associated with other solutions. ShoreTel continues to deliver the highest levels of customer satisfaction, ease of use and manageability while driving down the overall total cost of ownership. ShoreTel is headquartered in Sunnyvale, California, and has regional offices in Austin, Texas, the United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit www.shoretel.com or call 1-800-425-9385.