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ShoreTel Surpasses 10,000 Enterprise Customers

ShoreTel's Brilliantly Simple Communication Solutions Meet the Growing Demands of Today's Busy Enterprise
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SUNNYVALE, Calif., July 27, 2009 – ShoreTel® (NASDAQ; SHOR), the leading provider of brilliantly simple IP phone systems with fully integrated Unified Communications (UC), today announced it has surpassed its ten-thousandth enterprise customer, demonstrating the company's continuing success in this market. ShoreTel's brilliantly simple UC solutions are attracting a growing number of customers worldwide, as enterprises increasingly look for flexible, easy-to-use and easy-to-manage communication tools that offer a strong competitive advantage.

The number of enterprises deploying ShoreTel UC systems continues to grow not only because of ShoreTel's excellent performance, but also because of its brilliant simplicity—advanced features and capabilities that help organizations boost productivity and improve customer service, based on a highly available and easy-to-manage platform. The result is a highly flexible UC system with the lowest total cost of ownership in the industry.

As further proof of ShoreTel's rising popularity and growth, a recent report from Synergy Research Group found ShoreTel to be the number one in worldwide market share in UC desktop applications for small and midsize businesses, as well as making significant strides among enterprise customers.

Despite the economic climate, ShoreTel has consistently delivered high quality products with world-class customer satisfaction ratings. To date ShoreTel has deployed more than 60,000 switches, nearly 900,000 VoIP-enabled phones, and has sold more than one million licenses for end users. ShoreTel end users can be found across all market sectors, including government, education, health care, retail, financial services and entertainment, and in organizations of all sizes.

QUOTES

"Simplicity and customer satisfaction are the name of the game. At a time when technology is burdening businesses with expensive complexity, ShoreTel stands out because our solution not only is easy to install, manage, scale and use but provides customers with sophisticated functionality. On top of that, ShoreTel employees and partners remain committed to turning happy customers into raving fans."

- John Combs, Chief Executive Officer, ShoreTel

"ShoreTel's enterprise customer growth is indicative of the UC market void for outstanding functionality combined with simplified system management. While our customer numbers are impressive, ShoreTel's focus on keeping it brilliantly simple extends beyond the IT department and out to every end user."

- Don Girskis, Senior Vice President of Sales, ShoreTel

About ShoreTel, Inc.

ShoreTel, Inc., (NASDAQ: SHOR) is the provider of brilliantly simple Unified Communication (UC) solutions based on its award-winning IP business phone system. We offer organizations of all sizes integrated, voice, video, data, and mobile communications on an open, distributed IP architecture that helps significantly reduce the complexity and costs typically associated with other solutions. The feature-rich ShoreTel UC system offers the lowest total cost of ownership (TCO) and the highest customer satisfaction in the industry, in part because it is easy to deploy, manage, scale and use. Increasingly, companies around the world are finding a competitive edge by replacing business-as-usual with new thinking, and choosing ShoreTel to handle their integrated business communication. ShoreTel is based in Sunnyvale, California, and has regional offices in Austin, Texas, United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit www.shoretel.com.