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ShoreTel Strengthens Market Presence in Victoria, Australia

B & D Technologies and Metro Communications to drive ShoreTel expansion in region
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SYDNEY, Australia, 1 October, 2009 — ShoreTel® (Nasdaq: SHOR), the leading provider of brilliantly simple IP phone systems with fully integrated Unified Communications (UC), today announced two additional reseller partnerships with leading Victoria-based telecommunications specialists, B & D Technologies and Metro Communications.

Ballarat-based B & D Technologies is one of Australia's largest regional technology service providers and a leader in the Victoria telephony services market. Its customers include small and midsize businesses (SMB) through to large enterprises. The reseller partnership with ShoreTel enables B & D Technologies to provide organizations in the Victoria region with the same high-level UC telephony solutions available in Australia's larger cities.

"The ShoreTel system is purpose-built for IP which makes integrated business communications easy to deploy, manage and scale," said Adrian Stevens, director and sales manager of B & D Technologies. "And best of all, it is easy to use, which is a huge advantage for companies of all sizes that have limited IT resources. We have a strong reputation in Victoria and maintain market trust by only working with companies that share our customer-first vision and commitment. ShoreTel's customer satisfaction levels are consistently the highest in the category, so it was a natural choice for us to partner. We can now offer our customers a simple and intuitive UC solution that is cost effective with a total cost of ownership (TCO) among the lowest in the industry."

Metro Communications, based in Melbourne, is a leader in telephony solutions and services for SMBs. An award-winning reseller and Telstra dealer, Metro Communications provides organizations across all sectors with practical and robust IP telephony resources that help employees remain connected at their desktop, or on the road.

"We saw ShoreTel's award-winning UC solution meeting the long term needs of our customers," said John Franklin, director of Metro Communications. "Its innovative open and distributed architecture makes the solution uniquely simple to deploy, use, maintain and scale. Metro customers now have access to a UC solutions specialist that can meet the needs of larger, multi-site companies as well as smaller companies looking to maximize the returns from their telephony investment."

Metro Communications is known for its commitment to delivering high-performance telephone systems throughout Victoria, and Franklin said he believes adding ShoreTel to the company's portfolio will only enhance this reputation. "We are confident this cost-effective system will be popular among our customers and enable them to improve productivity," he added.

ShoreTel continues to gain momentum in the Australian market and strengthen its presence regionally, according to Vasili Triant, ShoreTel managing director South East Asia.

"ShoreTel's growth in Australia over the last 12 months has been extremely encouraging," Triant said. "We have achieved a leadership position by working closely with partners who share our passion and commitment to providing customers with market-leading UC capabilities, while driving down telephony costs."

ShoreTel's presence in the Victorian business market is significantly strengthened with the addition of B & D Technologies and Metro Communications to its Australia-wide partner program, adding extensive national reach and offering regional businesses an opportunity to take advantage of the huge cost savings and productivity benefits available with UC.

About ShoreTel, Inc.

ShoreTel, Inc., (NASDAQ: SHOR) is the provider of brilliantly simple Unified Communication (UC) solutions based on its award-winning IP business phone system. We offer organizations of all sizes integrated, voice, video, data, and mobile communications on an open, distributed IP architecture that helps significantly reduce the complexity and costs typically associated with other solutions. The feature-rich ShoreTel UC system offers the lowest total cost of ownership (TCO) and the highest customer satisfaction in the industry, in part because it is easy to deploy, manage, scale and use. Increasingly, companies around the world are finding a competitive edge by replacing business-as-usual with new thinking, and choosing ShoreTel to handle their integrated business communication. ShoreTel is based in Sunnyvale, California, and has regional offices in Austin, Texas, United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit www.shoretel.com.

About B & D Technologies

B & D Technologies is a leader in the IT and Communications industry in regional Victoria and one of Australia's largest regional companies. Our people are passionate about supplying smart, practical, and affordable solutions for all business types, with the primary focus on customer service. We have derived a 'one stop shop' for business clients, eliminating the need for multiple vendors and dealers. Our aim is to ensure a positive customer experience is achieved, as well as upholding our goal of prompt and timely service. We aspire to provide every business with the best possible opportunities to grow through technology solutions, as we see this as the way of the future for innovative business owners. Visit: http://www.bdtech.com.au

About Metro Communications

Metro Communications, located in the eastern suburbs of Melbourne, Victoria, has been operating since 1993. The family directors have been involved in the sales and servicing of communication equipment and cabling for over 35 years via the PMG, Telecom, Telstra and Metro. Together with our valued staff we are able to offer a complete telecommunications solution for companies of all sizes anywhere in Australia. We offer state of the art products backed by our highly experienced installation, maintenance and after sales services, all of which help to make Metro Communications the right choice for your business. Visit: http://www.metrocommunications.com.au