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ShoreTel Signs Key Western Australia Reseller Partner

ML Communications Aims To Promote Growth
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SYDNEY, Australia, August 10, 2009 – ShoreTel® (NASDAQ; SHOR), the leading provider of brilliantly simple IP phone systems with fully integrated Unified Communications (UC), today announced that it has signed Western Australia communications specialist ML Communications as a reseller partner.

With branches in North Perth, Geraldton, Bunbury and Mandurah, ML Communications specializes in communications solutions for small and midsize businesses (SMB) working in light industry, retail and the service sectors.

"Customers recognise us for our commitment to providing technology solutions that produce long-term returns," said Neville Robb, managing director at ML Communications. "ShoreTel reflects our business approach to customer satisfaction, receiving industry accolades that include leading research-advisory firm Nemertes Research naming ShoreTel the best-in-class UC system for five years in a row. That represents a genuine endorsement of the quality and value of ShoreTel's solutions."

ShoreTel's reputation for the industry's lowest total cost of ownership was another factor in ML Communications' decision to partner with the UC market specialists, Robb added.

"Internal research has found that ShoreTel can deliver a total cost of ownership which is significantly less than other UC vendors—almost 35 percent less than Cisco and nearly 44 percent less than an existing TDM system," Robb said. "These benefits add to the total value of a ShoreTel UC solution to unify business communication, lower costs and increase efficiency for our clients."

ML Communications plans to offer the complete range of ShoreTel UC solutions, including IP telephones, switches and software packages. ShoreTel provides a unique and brilliantly simple approach to IP-based telephony that smoothly integrates communications for businesses from 10 to 10,000 users. Based on open standards, the system provides exceptional choice, flexibility and simplicity, as well as tight integration with other leading business applications, including IBM Lotus Sametime and Microsoft Office Communicator Server.

"The ShoreTel UC system provides excellent performance and delivers advanced features to enhance customer service," Robb said. "ML Communications' customers have already shown keen interest in ShoreTel products and welcome the access to superior UC technology,"

Vasili Triant, managing director of ShoreTel, Southeast Asia, welcomed the relationship with ML Communications as ShoreTel's popularity on the west coast of Australia continues to grow and ShoreTel expands its national network of premium reseller partners throughout the region.

"ShoreTel only selects partners that are able to match our high standards and commitment to product excellence as well as exceptional customer service," Vasili said. "We look for a demonstrated understanding of effective business communication technologies and the know-how to make it work best for customers. ML Communications demonstrates this on all accounts."

About ShoreTel, Inc.

ShoreTel, Inc., (NASDAQ: SHOR) is the provider of brilliantly simple Unified Communication (UC) solutions based on its award-winning IP business phone system. We offer organizations of all sizes integrated, voice, video, data, and mobile communications on an open, distributed IP architecture that helps significantly reduce the complexity and costs typically associated with other solutions. The feature-rich ShoreTel UC system offers the lowest total cost of ownership (TCO) and the highest customer satisfaction in the industry, in part because it is easy to deploy, manage, scale and use. Increasingly, companies around the world are finding a competitive edge by replacing business-as-usual with new thinking, and choosing ShoreTel to handle their integrated business communication. ShoreTel is based in Sunnyvale, California, and has regional offices in Austin, Texas, United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit www.shoretel.com.

About ML Communications

ML Communications is a specialist West Australia telecommunications services company providing telephony services to small and mid sized companies. Its branches in Geraldton, North Perth, Bunbury, and Mandurah are well placed to serve customers across all industry sectors. Visit: http://www.mlcomms.com.au/