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ShoreTel Signs Established New Zealand Reseller: The Telephone Company

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SYDNEY, Australia, November 11, 2009 – ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple IP phone systems with fully integrated Unified Communications (UC), has signed established Dunedin communications specialists, The Telephone Company, to its growing list of resellers in the region.

The agreement with the South Island telephony specialist provides additional opportunities for organisations in New Zealand to access ShoreTel's award-winning IP telephony solutions, and to take advantage of the productivity gains and cost savings associated with IP business communications. The Telephone Company serves customers through its main retail outlet in Dunedin and through a number of contractors in the Otago region.

The Telephone Company has built a strong reputation as a quality provider of telephony service and support, particularly in the accounting, law, and business sectors in the Otago region. After reviewing several other vendors, The Telephone Company concluded that ShoreTel most closely aligned to its core values of customer satisfaction and product excellence.

"After conducting comparative reviews, we found that both the ShoreTel solution and business approach placed the company far ahead of the competition in meeting the needs of New Zealand companies," said Michael Smith, senior sales manager for The Telephone Company. "Local businesses want high-quality telephony, a low total cost of ownership, easy scalability and long-term productivity gains. ShoreTel leads the industry in these qualities. Partnering with ShoreTel enables us to offer a wide range of high-quality products and more specific design solutions for our current and prospective customers. We're anticipating that this offering will help The Telephone Company grow significantly."

Under the agreement, The Telephone Company plans to use established distributor, Connect NZ, to source the ShoreTel solution. By next quarter, The Telephone Company plans to offer the solution itself.

ShoreTel's managing director for Southeast Asia, Vasili Triant, said he believes the relationship with The Telephone Company will further expand ShoreTel's share of the growing New Zealand market for telephony solutions.

"The Telephone Company is a trusted communications specialist with more than 16 years in the industry and an extensive understanding of the New Zealand market, particularly in the Otago region," Mr. Triant said. "Becoming a ShoreTel reseller enables The Telephone Company to grow its business and sales platform for the future, and offer a telephony solution to New Zealand businesses that is purpose-built for IP, with the highest levels of customer satisfaction in the market."

About ShoreTel, Inc.

ShoreTel, Inc., (NASDAQ: SHOR) is the provider of brilliantly simple Unified Communication (UC) solutions based on its award-winning IP business phone system. We offer organizations of all sizes integrated, voice, video, data, and mobile communications on an open, distributed IP architecture that helps significantly reduce the complexity and costs typically associated with other solutions. The feature-rich ShoreTel UC system offers the lowest total cost of ownership (TCO) and the highest customer satisfaction in the industry, in part because it is easy to deploy, manage, scale and use. Increasingly, companies around the world are finding a competitive edge by replacing business-as-usual with new thinking, and choosing ShoreTel to handle their integrated business communication. ShoreTel is based in Sunnyvale, California, and has regional offices in Austin, Texas, United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit www.shoretel.com.

About The Telephone Company

The Telephone Company, based in New Zealand, focuses on mobile solutions through their retail store, Orb Communications, and a telephone business department, The Telephone Company. The company outsources large orders to Connect NZ, a leading provider of Voice, Data, Image, and Multimedia Technology in New Zealand. The Telephone Company's clientele cover various verticals, including law firms, accounting firms, and office-based businesses. For more information, visit www.orb.co.nz or call 0800 ORB COM. For more information on Connect NZ, visit www.connectnz.co.nz or call + 64 (09) 632-0400.