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ShoreTel showcases its Unified Communications at Dublin's National Concert Hall

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LONDON, November 10, 2009 – ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple IP phone systems with fully integrated Unified Communications (UC), today announced that it continues to make investments in Ireland and plans to showcase its UC solutions at the National Concert Hall in Dublin—ShoreTel's most recent customer in Ireland.

The Concert Hall event on November 11, 2009, will feature presentations on ShoreTel's latest products, applications and business communications systems integration, and highlight UC in a thin client environment using ShoreTel and Citrix. Presenters from the Dublin National Concert Hall will also discuss how ShoreTel's UC solutions improved revenue and customer service.

"Many of our customers in Ireland, including the Dublin National Concert Hall, have significantly benefitted from cost savings and efficiency gains after deploying the ShoreTel UC system," said John Howard, ShoreTel managing director, EMEA. "This is a testament to the brilliant simplicity and low total cost of ownership of our solutions. ShoreTel has rapidly gained momentum in the IP communications market, and is one of the fastest growing UC providers in the world."

In addition to the Dublin National Concert Hall, ShoreTel is working with several high profile customers in Ireland, including CPL, Ireland's largest recruitment specialist.

"Focusing on the Irish market is just part of our wider marketing initiative," said Tom Perry, ShoreTel director of marketing, EMEA. "Organizations are realizing the true value unified communications can have on their business, and we are looking forward to continuing our expansion in Ireland, where customers and partners can take advantage of our system's reliability, scalability and ease of use."

ShoreTel's IP phone system with fully integrated UC is based on a distributed architecture designed for reliability and manageability. An all-in-one solution, it includes ergonomically designed phones, state-of-the-art, highly reliable switches, and feature-rich software for enterprise-class functionality at a low total cost of ownership. ShoreTel is renowned for its commitment to customer satisfaction and has been named Best VoIP Provider for six years in a row by independent industry research firm, Nemertes Research.

About ShoreTel, Inc.

ShoreTel, Inc., (NASDAQ: SHOR) is the provider of brilliantly simple Unified Communication (UC) solutions based on its award-winning IP business phone system. We offer organizations of all sizes integrated, voice, video, data, and mobile communications on an open, distributed IP architecture that helps significantly reduce the complexity and costs typically associated with other solutions. The feature-rich ShoreTel UC system offers the lowest total cost of ownership (TCO) and the highest customer satisfaction in the industry, in part because it is easy to deploy, manage, scale and use. Increasingly, companies around the world are finding a competitive edge by replacing business-as-usual with new thinking, and choosing ShoreTel to handle their integrated business communication. ShoreTel is based in Sunnyvale, California, and has regional offices in Austin, Texas, United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit www.shoretel.com.