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ShoreTel to showcase its Unified Communications suite at GITEX Technology Week 2009

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LONDON, 16 October, 2009 — ShoreTel® (Nasdaq: SHOR), the leading provider of brilliantly simple IP phone systems with fully integrated Unified Communications (UC), announced today that it is making further investments in the Middle East and showcasing its unified communications solutions at GITEX Technology Week 2009 in Dubai, from 18th to 22nd October.

ShoreTel launched in the Middle East five months ago, signing distribution agreements with PremCom Middle East and Vanguard Integrated Solutions in the UAE. ShoreTel has been expanding its network in the region and its attendance at GITEX Technology Week 2009 represents a next step in its wider marketing initiative.

ShoreTel's Director of Marketing in EMEA, Tom Perry, will provide an overview of the recent product developments at the GITEX event, including interoperability between ShoreTel's UC system and Skype and collaboration with IBM Lotus Foundations Reach.

"We're pleased to be showcasing our products at GITEX Technology Week for the first time, which is a testament to our commitment and ongoing investment in building our network with some of the best resellers and distributors in the region," said Tom Perry, Director of Marketing, EMEA. "VoIP is a flourishing market in the Middle East, and we're confident that we'll mirror the same success here that we've had in the in the US and Europe with our brilliantly simple solutions and low total cost of ownership."

ShoreTel also will be demonstrating the ShoreTel Contact Centre 5.1 solution at GITEX Technology Week 2009. Designed for high-performance and highly available inbound and outbound multimedia contact centers, the new functionality makes this application one of the easiest to use and administer in the industry. Ideal for contact centers around the world, this new release includes support for seven additional languages and advanced reporting features that help dramatically improve customer service while reducing deployment and maintenance costs.

The ShoreTel UC system is based on a distributed architecture designed for performance, reliability and manageability, and includes ergonomically designed phones, state-of-the-art switches, and feature-rich software for enterprise-class functionality at a low total cost of ownership. ShoreTel is renowned for its commitment to customer satisfaction and has been named Best VoIP Provider for five years in a row by independent industry research firm, Nemertes Research.

For more information on GITEX Technology Week 2009 or to register to attend please visit: www.gitex.com.

About ShoreTel, Inc.

ShoreTel, Inc., (NASDAQ: SHOR) is the provider of brilliantly simple Unified Communication (UC) solutions based on its award-winning IP business phone system. We offer organizations of all sizes integrated, voice, video, data, and mobile communications on an open, distributed IP architecture that helps significantly reduce the complexity and costs typically associated with other solutions. The feature-rich ShoreTel UC system offers the lowest total cost of ownership (TCO) and the highest customer satisfaction in the industry, in part because it is easy to deploy, manage, scale and use. Increasingly, companies around the world are finding a competitive edge by replacing business-as-usual with new thinking, and choosing ShoreTel to handle their integrated business communication. ShoreTel is based in Sunnyvale, California, and has regional offices in Austin, Texas, United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit www.shoretel.com.