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ShoreTel Receives Communications Solutions Product of the Year Award from TMC

ShoreTel Sky Portal with Call Flow Editor Recognized for Exceptional Innovation
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Sunnyvale, Calif. – Sept. 30, 2013 — ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple unified communications systems, including business VoIP, applications, call center software and BYOD mobile solutions, announced today that the ShoreTel Sky® Portal with Call Flow Editor has received a 2012 Communications Solutions Product of the Year Award from TMC and the editors of INTERNET TELEPHONY and CUSTOMER magazines.

The ShoreTel Sky Portal with Business Intelligence and Call Flow Editor, provided to all ShoreTel Sky customers at no additional charge, provides individual users as well as phone systems administrators the access they need to configure and manage their VoIP system, set preferences and monitor activity through a simple, easy-to-use web interface. The Call Flow Editor is a self-service tool that gives phone administrators a visual representation of the company call flow. It also gives administrators the ability to make call flow modifications on the fly without the need to be a telecom expert or understand advanced telecom terminology. Changes can easily be made to auto attendants, ring groups, time of day routing, dial-by-name directories and profile settings.

“The ShoreTel Sky Portal with Call Flow Editor is a perfect example of our commitment to provide clients with self-service when they want it and personal support when they don’t,” said Keith Nealon, president of ShoreTel’s cloud division. “Our clients and staff can easily visualize and make changes to the caller experience to optimize customer service and resource utilization.”

“The products and services selected for the prestigious Communications Solutions Product of the Year Award represent some of the most exceptional innovations this industry has in quite some time,” said Rich Tehrani, TMC CEO. “It is my pleasure to recognize ShoreTel with this honor as they have proven that they deserve to be considered to be among the industry’s elite.”

Winners of the Communications Solutions Product of the Year Award were announced in a recent press release.

About ShoreTel, Inc.

ShoreTel, Inc., (NASDAQ: SHOR) is a leading provider of Pure IP unified communications solutions. ShoreTel enables companies of any size to seamlessly integrate all communications - voice, video, messaging and data - with their business processes. Independent of device or location, ShoreTel's distributed software architecture eliminates the traditional costs, complexity and reliability issues typically associated with other solutions. ShoreTel continues to deliver the highest levels of customer satisfaction, ease of use and manageability while driving down the overall total cost of ownership. ShoreTel is headquartered in Sunnyvale, California, and has regional offices in Austin, Texas, the United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit www.shoretel.com or call 1-800-425-9385.