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ShoreTel Receives “Strong Positive” Rating in Leading Analyst Firm’s 2011 Unified Communications for SMB MarketScope Report

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SUNNYVALE, Calif., Aug. 2, 2011 – ShoreTel® (Nasdaq: SHOR), the leading provider of brilliantly simple IP phone systems with fully integrated unified communications (UC), today announced that the ShoreTel Unified Communication solution for SMB Offerings received a “Strong Positive,” the highest possible rating given, in Gartner’s report titled “MarketScope for Unified Communications for the SMB Market, North America.”

Gartner's MarketScope provides specific guidance for users who are deploying, or have deployed, products or services. Per the report, this MarketScope focuses on the premises-based (or infrastructure-based) UC market for SMBs. For the purposes of this MarketScope, an SMB is defined as having between 20 and 499 employees.

“Our large base of global SMB customers is already reaping the benefits of ShoreTel’s brilliantly simple unified communications solution,” said Peter Blackmore, CEO of ShoreTel. “We believe receiving Gartner’s highest rating possible, “Strong Positive,” confirms our position in the market and our commitment to providing low total cost of ownership and continuously improving customer satisfaction that meet the unique challenges of SMB businesses.”

 

Ratings

  • Strong Positive: Is viewed as a provider of strategic products, services or solutions.
    Customers: Continue with planned investments.
    Potential customers: Consider this vendor a strong choice for strategic investments.
  • Positive: Demonstrates strength in specific areas, but execution in one or more areas may still be developing or inconsistent with other areas of performance.
    Customers: Continue planned investments.
    Potential customers: Consider this vendor a viable choice for strategic or tactical investments, while planning for known limitations.
  • Promising: Shows potential in specific areas; however, execution is inconsistent.
    Customers: Consider the short- and long-term impact of possible changes in status.
    Potential customers: Plan for and be aware of issues and opportunities related to the evolution and maturity of this vendor.
  • Caution: Faces challenges in one or more areas.
    Customers: Understand challenges in relevant areas, and develop contingency plans based on risk tolerance and possible business impact.
    Potential customers: Account for the vendor's challenges as part of due diligence.
  • Strong Negative: Has difficulty responding to problems in multiple areas.
    Customers: Execute risk mitigation plans and contingency options.
    Potential customers: Consider this vendor only for tactical investment with short-term, rapid payback.

Gartner “MarketScope for Unified Communications for the SMB Market, North America” by Megan Marek Fernandez), July 25, 2011

 

MarketScope Disclaimer

The MarketScope is copyrighted July 25, 2011, by Gartner, Inc. and is reused with permission. The MarketScope is an evaluation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the MarketScope, and does not advise technology users to select only those vendors with the highest rating. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About ShoreTel

ShoreTel, Inc. (NASDAQ: SHOR) is the provider of brilliantly simple Unified Communication (UC) solutions based on its award-winning IP business phone system. We offer organizations of all sizes integrated, voice, video, data, and mobile communications on an open, distributed IP architecture that helps significantly reduce the complexity and costs typically associated with other solutions. The feature-rich ShoreTel UC system offers the lowest total cost of ownership (TCO) and the highest customer satisfaction in the industry, in part because it is easy to deploy, manage, scale and use. Increasingly, companies around the world are finding a competitive edge by replacing business-as-usual with new thinking, and choosing ShoreTel to handle their integrated business communication. ShoreTel is based in Sunnyvale, California, and has regional offices in Austin, Texas, United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit www.shoretel.com.

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ShoreTel and the ShoreTel logo are trademarks or registered trademarks of ShoreTel, Inc. in the United States and/or other countries. All other trademarks, trade names and service marks herein are the property of their respective owners.