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ShoreTel Receives “Strong Positive” Rating in Gartner’s Unified Communications for SMB Report

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Sunnyvale, Calif. – Sept. 9, 2013 – ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple unified communications systems including business phone systems, applications and mobile UC solutions, today announced that for the fourth year in a row the company has received a “Strong Positive,” the highest possible rating, in Gartner’s report titled “MarketScope for Unified Communications for the SMB Market, North America.”

Gartner's August 21st MarketScope provides specific guidance for users who are deploying or have deployed products or services. This MarketScope focuses on the premises-based (or infrastructure-based) UC market for small-and-midsize-businesses (SMB). For the purposes of this MarketScope, SMB is defined as firms having between 20 and 499 employees.

“ShoreTel is the only company evaluated in the report to receive a Strong Positive rating for four consecutive years,” said Don Joos, president and CEO of ShoreTel. “With thousands of happy SMB customers already, we believe this report confirms that our flexible, simple to use and deploy services continue to solve business problems for this important market segment.” 

Gartner ratings are described as follows:

  • Strong Positive: Is viewed as a provider of strategic products, services or solutions.
    Customers: Continue with planned investments.
    Potential customers: Consider this vendor a strong choice for strategic investments.
  • Positive: Demonstrates strength in specific areas, but execution in one or more areas may still be developing or inconsistent with other areas of performance.

    Customers: Continue planned investments.
    Potential customers: Consider this vendor a viable choice for strategic or tactical investments, while planning for known limitations.
  • Promising: Shows potential in specific areas; however, execution is inconsistent.
    Customers: Consider the short- and long-term impact of possible changes in status.
    Potential customers: Plan for and be aware of issues and opportunities related to the evolution and maturity of this vendor.
  • Caution: Faces challenges in one or more areas.
    Customers: Understand challenges in relevant areas, and develop contingency plans based on risk tolerance and possible business impact.
    Potential customers: Account for the vendor's challenges as part of due diligence.
  • Strong Negative: Has difficulty responding to problems in multiple areas.
    Customers: Execute risk mitigation plans and contingency options.
    Potential customers: Consider this vendor only for tactical investment with short-term, rapid payback.

The report can be downloaded here.

Gartner MarketScope Disclaimer
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About ShoreTel

ShoreTel, Inc. (NASDAQ: SHOR) is the provider of brilliantly simple Unified Communication (UC) solutions based on its award-winning IP business phone system. We offer organizations of all sizes integrated, voice, video, data, and mobile communications on an open, distributed IP architecture that helps significantly reduce the complexity and costs typically associated with other solutions. The feature-rich ShoreTel UC system offers the lowest total cost of ownership (TCO) and the highest customer satisfaction in the industry, in part because it is easy to deploy, manage, scale and use. Increasingly, companies around the world are finding a competitive edge by replacing business-as-usual with new thinking, and choosing ShoreTel to handle their integrated business communication. ShoreTel is based in Sunnyvale, California, and has regional offices in Austin, Texas, United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit www.shoretel.com.

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ShoreTel and the ShoreTel logo are trademarks or registered trademarks of ShoreTel, Inc. in the United States and/or other countries. All other trademarks, trade names and service marks herein are the property of their respective owners.