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ShoreTel Reaches One Million Phone Milestone With Shipment to Non-Profit Community Health Center

Company Ships One Millionth Phone to Clinica Romero, which works on behalf of the underserved population of Greater Los Angeles
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SUNNYVALE, CA, January 26, 2010 - ShoreTel, Inc., (NASDAQ: SHOR), the leading provider of brilliantly simple IP phone systems with fully integrated Unified Communications (UC), is pleased to announce that is has shipped its one millionth phone to Clinica Romero in Los Angeles as part of an initial deployment that includes more than 180 phones in three locations.

ShoreTel IP phones deliver power IP communication capabilities, yet are easy to use and combine intuitive controls in a stylish and elegant form. Ergonomically designed for durability and comfort, the full range of ShoreTel IP phones are ideal for phone-centric users in all roles and include features such as an industry-leading speakerphone for a superb hands-free experience.

"We're thrilled to be the recipient of the one millionth phone since ShoreTel is one in a million when it comes to phone systems," said Robert Desmond, CFO at Clinica Romero. "The ShoreTel solution provides a solid platform for future growth and enables us to deploy a single phone system across all of our three sites, and manage them from a single point without requiring additional IT resources. Plus, the easy to learn features create a highly efficient call center to better serve our community."

As a private, nonprofit, federally qualified community health center, Clinica Romero operates in East Los Angeles neighborhoods, serving disadvantaged patients, including the homeless, from more than 140 Southern California zip codes. ShoreTel features such as workgroups, hunt groups and office anywhere, help Clinica Romero ensure that no call goes unanswered, and that patients are routed to the most qualified staff member as quickly as possible.

Clinica Romero joins a growing number of healthcare organizations and nonprofits choosing ShoreTel because of its highly reliable IP business communication system that is easy to deploy, use and manage, and offers a low total cost of ownership. The clinic researched and evaluated several phones systems before deciding upon the ShoreTel UC system from ShoreTel reseller, IntelesysOne. Its affordability and ease of management support the long-term budgetary goals of this highly active nonprofit, freeing valuable budget and resources to better serve its patients.

"ShoreTel is delighted that the Clinica Romero is now the proud owner of our one millionth phone and pleased to welcome this worthy cause to our growing customer base," said John W. Combs, ShoreTel chairman and CEO. "As more organizations realize the value of our brilliantly simple UC solutions, the millionth phone shipment marks an important milestone in the history of our company. By making modern communication features easy to access and comfortable to use, ShoreTel is helping organizations like Clinica-Romero see the high levels of user adoption required to improve efficiency and responsiveness."

Despite the economic downturn, ShoreTel has maintained a steady growth over the past few years, in part due to its management simplicity and obsessive focus on customer satisfaction. In April 2009, independent analyst firm, Synergy Research, announced that ShoreTel had achieved the No.1 market-share position worldwide in the small and midsize market for its desktop application, ShoreTel Call Manager. In November, Nemertes Research awarded ShoreTel Best Overall VoIP Provider for the sixth year in a row, based on independent surveys of IT professionals.

About ShoreTel, Inc.

ShoreTel, Inc., (NASDAQ: SHOR) is a leading provider of Pure IP unified communications solutions. ShoreTel enables companies of any size to seamlessly integrate all communications - voice, video, messaging and data - with their business processes. Independent of device or location, ShoreTel's distributed software architecture eliminates the traditional costs, complexity and reliability issues typically associated with other solutions. ShoreTel continues to deliver the highest levels of customer satisfaction, ease of use and manageability while driving down the overall total cost of ownership. ShoreTel is headquartered in Sunnyvale, California, and has regional offices in Austin, Texas, the United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit www.shoretel.com or call 1-800-425-9385.