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ShoreTel Opens New Asia Hub in Singapore

Telephony specialist Dean Hodgson appointed regional director to drive adoption of unified communications across ASEAN
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SINGAPORE,  9 March, 2011 – ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple IP phone systems with fully integrated Unified Communications (UC), today announced the opening of a Singapore-based Asia hub and the appointment of industry specialist, Dean Hodgson as its ASEAN regional director.

Singapore was chosen as the location of ShoreTel’s Asia hub because it is a major commercial metropolis and is fast becoming the technology and IT services centre of Asia. Businesses in Singapore and the region face similar challenges of operating in multi-office, multi-location environments. The hub will enable these businesses to realize the significant workplace productivity gains from ShoreTel’s IP telephony solution which fully integrates voice, video, data, and mobile communications across multiple sites with ease.

Located in Suntec City, the ShoreTel facility includes a fully equipped training centre as well as a demonstration suite to showcase ShoreTel’s latest UC solutions and enterprise mobility offerings.

According to Vasili Triant, ShoreTel managing director Asia Pacific, the ShoreTel Asia hub will draw on the resources of 27 technical and sales personnel across the region to provide resellers and distributors with the technical training, certification, and channel sales support required to continue expanding UC adoption in Asia.

A key component of ShoreTel’s Asia growth plans is the creation of a strong distribution channel that includes new partnership developments in Singapore and elsewhere in the region. ShoreTel has already entered into agreements with major ASEAN resellers including 3D Networks, Ntegrator, and Teledata. The company is expected to add additional channel partners to its portfolio in coming months to address the growing demand for its UC solutions throughout ASEAN.

Driving ShoreTel’s partner and customer acquisition in the region is industry specialist, Dean Hodgson who will be focused on providing ASEAN businesses with ShoreTel’s award-winning UC solution that delivers one of the lowest total cost of ownership (TCO) in the industry.

“We believe Singapore businesses will be attracted to ShoreTel’s highly intuitive and simple IP phone system with fully integrated unified communications. The ShoreTel solution is incredibly easy to use and maintain and  is an ideal communications solution for businesses of all sizes that want measurable results and evident cost savings from their communications investment,” said Hodgson.

Commenting on the announcement, ShoreTel managing director Asia Pacific, Vasili Triant said, “We expect creating an Asia hub based in Singapore will generate a positive response from the industry. Singapore is a key global market for ShoreTel customers as it provides a strategic location for ShoreTel to better serve customers and partners throughout South East Asia. Our investment in the market demonstrates our commitment to growth in Asia which will be spearheaded by Dean Hodgson and his team.  Businesses throughout Asia will now have easier access to our industry leading UC technology which will assist them to achieve unprecedented levels of productivity and performance.”

For the second quarter of fiscal year 2011, ShoreTel announced its global revenue was $47.7 million, a 35 percent increase from the second quarter of fiscal year 2010. As of Dec. 31, 2010, the company had $105.4 million in cash, cash equivalents and short-term investments.

For more information, visit www.shoretel.com.

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About ShoreTel
ShoreTel, Inc. (NASDAQ: SHOR) is the provider of brilliantly simple Unified Communication (UC) solutions based on its award-winning IP business phone system. We offer organizations of all sizes integrated, voice, video, data, and mobile communications on an open, distributed IP architecture that helps significantly reduce the complexity and costs typically associated with other solutions. The feature-rich ShoreTel UC system offers the lowest total cost of ownership (TCO) and the highest customer satisfaction in the industry, in part because it is easy to deploy, manage, scale and use. Increasingly, companies around the world are finding a competitive edge by replacing business-as-usual with new thinking, and choosing ShoreTel to handle their integrated business communication. ShoreTel is based in Sunnyvale, California, and has regional offices in Austin, Texas, United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit www.shoretel.com.

Legal Notice Regarding Forward-Looking Statements

ShoreTel assumes no obligation to update the forward-looking statements included in this release. This release contains forward-looking statements within the meaning of the “safe harbor” provisions of the federal securities laws, including, without limitation, statements relating to ShoreTel’s Singapore and ASEAN growth. The forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from those projected. The risks and uncertainties include the global economic downturn, the intense competition in our industry, our ability to attract, retain and ramp new sales personnel in Singapore, uncertainty as to ASEAN market acceptance of new products and services, and other risk factors set forth in ShoreTel’s Form 10-K for the year ended June 30, 2010 and Form 10-Q for the quarter ended December 31, 2010.