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ShoreTel Nabs "Top-Rated Vendor for Enterprise Telecommunications Equipment" in VendorRate Customer Satisfaction Report

IT Professionals Rank ShoreTel Among the Top for Customer Service, Reliability, Usability, Expertise, Integrity and Effectiveness in Q2 Report
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SUNNYVALE, Calif. July 20, 2009 – ShoreTel® (NASDAQ; SHOR), the leading provider of brilliantly simple IP phone systems with fully integrated Unified Communications (UC), today announced that it has been named the "Top Rated Vendor for Enterprise Telecommunications Equipment" in The VendorRate Report Q2 2009. In addition, ShoreTel was also ranked top overall vendor by the job function of channel partners. The independent report is a customer satisfaction survey that rated 347 vendors based on input from more than 1,500 IT professionals.

ShoreTel's history of top rankings in customer service includes the 2008 Achievement in Customer Excellence Award, the Business Solutions Magazine: 2009 Best Channel Vendor award, and the Best Overall VoIP Provider in the 2008 Nemertes PilotHouse Awards for Unified Communications and Collaboration based on customer experience.

QUOTES

"ShoreTel employees and partners work closely with organizations to ensure we understand their needs and specific business requirements. That personal touch, together with our ability to demonstrate that a ShoreTel system is easy to install, manage and scale, is just part of our commitment to customer satisfaction. The performance, ease-of-use, and support customers receive once they purchase a ShoreTel UC system quickly helps turn them into raving fans. That's why survey after survey on customer satisfaction ranks ShoreTel not only among the best enterprise telecommunications equipment providers, but also among the best IT vendors in the industry."

- John Combs, Chief Executive Officer, ShoreTel

"ShoreTel's outstanding score, as rated by their customers, shows that ShoreTel delivers on their commitment to total customer satisfaction. Congratulations to the entire ShoreTel team for being scored as our No. 1 telecommunications equipment maker for the second quarter."

- Richard Schaefer, Chief Executive Officer, VendorRate

About ShoreTel, Inc.

ShoreTel, Inc., (NASDAQ: SHOR) is a leading provider of Pure IP unified communications solutions. ShoreTel enables companies of any size to seamlessly integrate all communications - voice, video, messaging and data - with their business processes. Independent of device or location, ShoreTel's distributed software architecture eliminates the traditional costs, complexity and reliability issues typically associated with other solutions. ShoreTel continues to deliver the highest levels of customer satisfaction, ease of use and manageability while driving down the overall total cost of ownership. ShoreTel is headquartered in Sunnyvale, California, and has regional offices in Austin, Texas, the United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit www.shoretel.com or call 1-800-425-9385.