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ShoreTel launches Major Accounts Program for national and multinational customers

New program streamlines procurement, installation, and servicing of ShoreTel IP telephony systems
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SUNNYVALE, CA, February 6, 2006 - ShoreTel, Inc., the fastest growing IP PBX company in the United States and the leader in customer satisfaction, today announced a Major Accounts Program to meet the special needs of enterprises deploying IP telephony across multiple regions and around the globe. The new program assures major accounts of uniform pricing, simplified procurement, certified training, consistent installation and support services, and a single point of contact, no matter how broadly distributed their facilities may be.

The ShoreTel Major Accounts Program simplifies life for enterprises with national or global footprints by eliminating the need to juggle procurement for multiple sites, or locate qualified contractors for each region and then coordinate their efforts. The reliability and ease of use that have long made ShoreTel's products stand out are being extended to the way major customers procure, install, and maintain ShoreTel solutions.

"As ShoreTel's market share increases, we are seeing more and more interest from national and global enterprises who want to standardize voice and converged communications across regional and international boundaries," said Joe Vitalone, ShoreTel VP of Sales and Business Development. "The new ShoreTel Major Accounts Program enables us and our channel partners to effectively address the needs of these customers and prospects."

The program also provides customers the option of establishing a direct relationship with ShoreTel while leveraging ShoreTel's global network of world-class channel partners. These partners are evaluated and re-qualified continually based on their performance and proven ability to deliver the highest levels of customer satisfaction.

"Launching the Major Accounts Program enables ShoreTel and us to better satisfy the needs of large customers," said Dan Wicks, President and CEO of Netcom America www.netcomamerica.com. "As a channel partner, our participation gives us credibility on both a regional and national level to compete and win against Avaya, Cisco and Nortel. This is a very big step for ShoreTel and us."

Additional Major Accounts Program highlights include:

Uniform pricing

Customers get competitive, uniform pricing for products, installation, and services across all enterprise locations, simplifying planning and budgeting for new or existing sites.

Single point of contact

Customers work with a single point of contact that has an in-depth understanding of their particular environment. This individual facilitates order placements, oversees installation status, and assists with any additional services, user training, add-ons, and upgrades that are needed.

Centralized billing

Accounts-payable processing is simplified through centralized billing.

Superlative customer satisfaction experience

ShoreTel monitors customer satisfaction by conducting a third-party survey upon the completion of each site installation.

New opportunity for channel partners

The ShoreTel Major Accounts Program reduces barriers to entry for ShoreTel channel partners who want to bid on multi-regional and global accounts. Such prospective customers can be offered a single point of contact, and the originating channel partner can tap into ShoreTel's worldwide partner network for hands-on help in various locales. Participating partners get incremental revenue from these installation referrals, while the originating partner earns margin on all products sold to the account worldwide.

Channel partners can register a major account prospect and get account protection as they invest time in developing the relationship. They can also add large accounts to their customer reference list, whether they serve as the originating partner or simply assist with the installation at one site.

ShoreTel provides channel partners with tools for generating worldwide quotes on products and services and offers project management services for keeping track of every detail until all sites are implemented and the last user is trained. Assistance with implementation, marketing, service, and administration is also available from ShoreTel.

About ShoreTel, Inc.

ShoreTel is the fastest growing IP PBX company in the United States and the leader in customer satisfaction. The company has shipped its groundbreaking solutions since 1998 and continues to outpace the rapidly expanding VoIP market with technological advances and sales that are doubling year over year. ShoreTel voice systems are designed to make businesses smarter, setting new standards for usability and manageability while reducing telecommunications costs. A uniquely distributed architecture extends enterprise-class voice services to every office and outpost, keeping employees fully connected wherever they go. A select, worldwide group of channel partners provide top-notch service and support. For more information, visit http://www.shoretel.com or call 1-877-80SHORE