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ShoreTel Grows Market Share 19%

Synergy Research shows ShoreTel continues to make inroads into U.S. Telephony market.

SUNNYVALE, Calif., June 12, 2012 – ShoreTel® (NASDAQ; SHOR), the leading provider of brilliantly simple premise and cloud-based business phone system and communication solutions with fully integrated unified communications (UC), continues to gain market share despite an overall down market, according to recent data published by Synergy Research Group. In its market share summary report for the first quarter of 2012, Synergy found that ShoreTel is the fastest-growing player in the U.S. enterprise IP telephony markets out of all leading vendors in Q1 2012.

According to the Synergy Research data, ShoreTel ranks third in the U.S. telephony market. ShoreTel grew its U.S. enterprise IP telephony revenue market share from 6.5 percent in Q4’11 to 7.7 percent in Q1’12, resulting in market share growth of 19 percent. In contrast, the Synergy report shows Avaya and Mitel both experienced declines in market share of 9 percent and 4 percent, respectively.

“These continued market share gains reflect our company’s continued growth,” said Peter Blackmore, ShoreTel CEO. “With over 22,000 enterprise customers worldwide and product availability in 47 countries, our prior investments in the company’s sales team, distribution, product development and branding have paid off, and we expect them to drive significant long-term revenue growth and worldwide momentum.”

“In this economy, no one can afford to take a chance on big complicated systems, even from brand name vendors,” said Allen Behnke, director of safety, security and telecom for Green Bay Area Public School District. “We wanted a complete, straightforward, easy-to-use reliable solution, and ShoreTel demonstrated how it was possible—brilliantly simple became very evident.”

“Accelerating worldwide revenue growth faster than Cisco, Avaya, Mitel or Microsoft, ShoreTel is growing the quickest out of the leading Enterprise IP Telephony vendors at a rolling 4 quarter average of 18.5%,” said Jeremy Duke, founder and chief analyst at Synergy Research Group. “ShoreTel’s growth is even more pronounced when looking at the U.S. market, where they are growing five times faster than their nearest competitors.”

About ShoreTel, Inc.

ShoreTel, Inc., (NASDAQ: SHOR) is a leading provider of Pure IP unified communications solutions. ShoreTel enables companies of any size to seamlessly integrate all communications - voice, video, messaging and data - with their business processes. Independent of device or location, ShoreTel's distributed software architecture eliminates the traditional costs, complexity and reliability issues typically associated with other solutions. ShoreTel continues to deliver the highest levels of customer satisfaction, ease of use and manageability while driving down the overall total cost of ownership. ShoreTel is headquartered in Sunnyvale, California, and has regional offices in Austin, Texas, the United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit or call 1-800-425-9385.

Legal Notice Regarding Forward-Looking Statements

ShoreTel assumes no obligation to update the forward-looking statements included in this release. This release contains forward-looking statements within the meaning of the "safe harbor" provisions of the federal securities laws, including, without limitation, statements by Peter Blackmore. The forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from those projected. The risks and uncertainties include global economic uncertainty, information technology spending, the intense competition in our industry, and other risk factors set forth in ShoreTel's Form 10-K for the year ended June 30, 2011.

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