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ShoreTel Gaining Ground in Australian Local Government Sector

ShoreTel unified communications solutions deployed to more than 3000 local government users in last 12 months
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SYDNEY, Australia, Feb. 21, 2013 – ShoreTel® (NASDAQ; SHOR), the leading provider of brilliantly simple unified communications platforms, including business phone systems, applications and mobile UC solutions, is continuing to gain market share in the local government sector, with more than 3000 new ShoreTel users added in the last 12 months through deployments with local government customers across the country, with more than 50 councils currently considering ShoreTel as their business communications solution.

Often challenged with the conflicting demands to be more responsive in the delivery of services to the community and at the same time under pressure to save costs through more streamlined operations, ShoreTel solutions are meeting the needs of more and more councils, in both regional and metropolitan areas.

“We’ve had phenomenal success since we started to actively target the local government sector in mid 2011. In addition to the customers ShoreTel has won in the past 12 months, we expect to significantly increase our local government business in Australia over the next 12 months,” said Jamie Romanin, managing director, ANZ, ShoreTel.

“Local government IT departments need technology solutions that meet their criteria without adding a burden of complexity to the operation, and ShoreTel provides the ideal solution with powerful and integrated business communications combined with a simple and elegant systems architecture and management interface,” said Mr. Romanin.

One of ShoreTel’s local government customers in Australia is City of Subiaco, the local government authority responsible for a region with a residential population of almost 20,000 and approximately 1,400 businesses in inner western metropolitan Perth.

“In terms of functionality, the ShoreTel Unified Communications and Enterprise Contact Center solution offered everything we required. The ShoreTel solution provided the best total cost of ownership. We now have a communications environment that is the platform for the council to meet its goals to provide great customer experience and service response,” said Paul Moll, Manager Information Services, City of Subiaco.

Another recent ShoreTel customer is Frankston City, which is based on the eastern shores of Port Phillip Bay approximately 40 kilometres south of Melbourne, covering an area of about 131 square kilometres. The new ShoreTel system, when fully deployed, will have a capacity of 600 users spread over 21 sites, including a sophisticated contact centre supporting up to 32 agents.

“The ShoreTel product appealed to Frankston City, first and foremost, because it provided us with the most cost-effective solution for telephony services to our staff in many facilities spread across a wide geographic area. Since the recent smooth rollout, the feedback from staff has been fantastic as they begin to experience the many features that come with ShoreTel to allow them to be more productive in their work.  Utilising the Communicator software on the desktop also provides significant accessibility benefits for staff who are visually impaired,” said Rohan Puls, Information Services Manager, Frankston City Council.

“The ability to setup a flexible call centre based across many locations has also helped Frankston City to be more responsive to residents.  And, finally, the actual administration of the system by IT staff is straightforward and uncomplicated,” said Mr. Puls.

Also in Victoria, City of Whittlesea is the local government authority located about 20 kilometres to the north of Melbourne’s CBD, and is one of the largest municipalities in metropolitan Melbourne, covering an area of approximately 489 square kilometres. The City of Whittlesea is also among the fastest growing municipalities in Australia, with the population forecast to double in the next 20 years.

“Communications plays a huge part in our operations. The council is very community-oriented, with many departments engaging directly with the community and having their own responsibility for customer service, so an efficient telephony system is critical,” said Michael Orsillo, IT Service Desk Co-ordinator, City of Whittlesea.

Once the project concludes, the ShoreTel unified communications and conferencing solution will be deployed to more than 700 users across four main council sites.

“So far, it’s proving to be much easier to maintain our ShoreTel telephony solution,” said Orsillo.

“ShoreTel is committed to helping local government deliver new communications solutions that align with local challenges, help to build more interactive relationships with citizens and business owners, and bring additional government resources to communities, towns, cities, and regions,” said Mr. Romanin.

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About ShoreTel

ShoreTel, Inc. (NASDAQ: SHOR) is a provider of business communication solutions whose brilliantly simple unified communications platforms, applications and mobile UC solutions promise a new rhythm of workforce engagement and collaboration. With costly complexity eliminated by design from its award-winning, all-in-one IP phone system, UC and contact center solution, and its industry-leading hosted phone system, workers enjoy a freedom and self-reliance that other providers can’t match. Users have full control to engage and collaborate, no matter the time, place or device, for the lowest cost and demand on IT resources in the industry. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide. For more information, visit shoretel.com or shoretelsky.com.